People Services Specialist Job Description: At Sage, we're empowering our People to achieve more through innovation and transformation. We're growing our North America People team and looking for a Human Resources Specialist with 1-2 years HR generalist experience who is energized by delivering exceptional people services to colleagues and managers, and is eager to contribute to this global transformation. The Role: As a People Services Specialist, you'll join a team of four who are the first point of contact for all colleagues in North America (~2,600) - handling a wide range of HR/People-related inquiries and full employee lifecycle transactions from basic to medium complexity. Your primary focus will be resolving Tier 1 inquiries through ServiceNow tickets and live web chat, by managing them directly from A to Z and escalating more complex inquiries to the appropriate Tier 2 team specialties (Payroll, Benefits, Compensation/Rewards, Employee Relations, etc.) You can anticipate to process an average of 25-35 tickets per day. You'll play a crucial role in our team's journey toward becoming a global, expert-led People (HR) shared services center and engaging in special projects to support this transformation. Why Join Sage? In addition to a comprehensive compensation package, ($XX,000 + 10% annual bonus + benefits), you’ll have the opportunity to expand your HR skills in a stable and globally recognized fintech software company. You'll be part of a close-knit, supportive team that embraces the Sage values (We Do the Right Thing: Human, Trust, Bold, and Simplify). Our commitment to work-life balance, learning & development, and giving back to our communities through the Sage Foundation (with 5 paid volunteering days per year) makes Sage a great place to grow your career. Meet Your Team: You'll join an immediate team of four collaborative colleagues and be a part of large global People team within a HR shared services environment. Our team thrives on mutual support, and we actively engage in volunteering together (through the Sage Foundation). Your manager is supportive and committed to your career development, encouraging accountability and motivating you to reach your aspirations. Location Requirement: Hybrid - 3 days per week (Tues, Wed, Thurs) of in-office collaboration from our Lawrenceville office (1715 N Brown Rd, Lawrenceville, GA 30043) Minimum Qualifications – Required • 1-2 years experience as a Human Resources Generalist within a large corporate environment • You have a solid understanding of U.S. employment law and HR compliance (ideally an HR certification or degree). • You've worked within a ticketing systems for HR inquiries (ServiceNow or similar) • You’ve utilized an HRIS for case management document and managing the full employee lifecycle within the system. • You’re proficient in Microsoft Office • Excellent planning and organizing skills and ability to work in a fast-paced environment, prioritizing effectively. • You're known for your strong communication skills (both verbally and written), and ability to understand complex concepts. • You’re empathetic and an active listener, with a focus on building trust and delivering exceptional customer service. • You are solutions-oriented and resourceful, ready to tackle challenges in a complex and evolving environment. Key Responsibilities: • Respond to and process colleague and manager inquiries on basic to medium complexity People transactions, including personnel changes (new hires, transfers, promotions, salary increases, payroll changes, status changes, address changes, terminations, benefits, etc.), using agreed-upon knowledge articles and processes. • Guide colleagues and line managers on inquiries, directing them to relevant policies, and tip-sheets, or escalate to appropriate Tier 2 specialists as needed. • Accurately document colleague requests in the case management system, track resolutions, and continuously improve processes to enhance service levels. • Handle and administer group benefit plans (medical, dental, vision), compliance with PTO, tuition approvals and reimbursements, and other related People administrative data. • Collaborate with people colleagues to ensure accurate processing of policies, procedures, and programs, and partner with them to resolve issues requiring additional information. • Provide administrative support for various People Services transactions, such as payroll data collection, colleague relations, absence management, exits, resourcing, offer letters, payroll letters, and employee references. • Work with Team Leaders to create and update knowledge articles and processes, providing feedback on observed patterns or transactional inefficiencies. • Maintain compliance with privacy and confidentiality standards, ensuring all People-related information is handled per policies, procedures, and legal requirements. Benefits? We have plenty. • Competitive annual bonuses • Comprehensive health, dental, and vision coverage • 401(k) retirement match (100% matching up to 4%) • 32 days paid time off (22 personal days & 10 national holidays) • 18 weeks of paid parental leave (offered 1 year after the start date) • Work Away Program: Opportunity to work & play for 10 weeks from another country (Sage-approved list) • Sage Foundation: 5 days paid yearly to volunteer • $5,250 tuition reimbursement per calendar year starting 6 months after the hire date • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) #LI-CH1 Function: People Country: United States Office Location: Lawrenceville Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.