Job Description

Who we're looking for

Love helping people build better connections and passionate about delivering great customer service? We have just the role for you. Zendesk is looking for a People Services Benefits Specialist. You are genuine, listen to your customers and you strive to deliver clear and concise resolutions. You consistently strive to deliver exceptional service to our employees while making processes simpler and more effective.

In this role, you will support the employees of Zendesk about their benefits as well as coordinating with relevant teams to ensure we deliver timely resolutions and help us stay within compliance. 

What you'll be doing

Provide great employee experience by answering all Benefit related concerns, inquiries, researching answers, and guiding them through corrective steps.

Monitor ticket queue to ensure that we meet SLA standards set by the management.

Work with relevant teams to deliver timely resolution to the employee’s concerns and inquiries.

Ensure correct data entry (for filing of leave in Workday).

Make sure we are applying company policies and procedures appropriately.

Keep making our team and processes better.

What you bring to the role

Fantastic communication skills and work well with others.

A great teammate who helps make everyone successful.

Your experience and knowledge in benefits administration.

Proficient with local statutory regulations and implementations.

Know your way around Google Docs & Workday.

Basic Qualifications:

BS/BA degree preferred with demonstrated at least 2 years’ HR benefits experience in handling AMER benefit concerns and inquiries

Strong knowledge or background in AMER benefits. Additional experience in handling Brazil and Mexico concerns and inquiries is a plus.

Excellent verbal and written communication skills; comfortable with receiving open, constructive feedback.

Focused and detail-oriented with excellent organizational skills; accuracy is essential.

Resourceful, inventive, proactive and able to independently manage shifting workloads in a high-paced and ever-changing environment. 

Excellent judgment and ability to balance the needs of the company, managers, and employees.

Willing to work on night shift and holidays.

#LI-ML12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.