Position: People Services Technology & Solutions SpecialistGrade: L1-2Reporting Manager: PPLS Global Technology and Solutions Lead

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.  

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core. 

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.  

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. 

We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification. 

Join us on our mission. Health. In your hands.

Global Business Services (GBS) was established as a new transversal, multi-disciplinary function supporting and accelerating Sanofi’s transformation towards establishing a sustainable standalone Consumer Healthcare business through the implementation of a set of operational legal presence across in-scope markets. Consumer Healthcare (CHC) Global Business Services (GBS) drives transformation projects to ensure it delivers best in class processes in terms of quality, cost, performance, customer satisfaction and needs, supported by high quality master data and performance KPIs.

PEOPLE SERVICES (PPLS) will be covering the following areas of the process:

Organization & Employee Master Data: data accuracy and data completenessEmployee Life Cycle Management: from hiring to retiring, including contract and job changesEmployee queries: global and local articles, ticketingExternal Workforce: data management, onboarding and offboardingTransversal: reporting, compliance, continuous improvementTime to Pay (T2P): payroll data, calculation, post payroll and support activities

The People Services Technology & Solutions team aims to deliver courageous and streamlined solutions that empower our diverse talent to achieve exceptional outcomes together. Acting as a key enabler leveraging technology to streamline HR processes, optimize system performance and support operational team delivering optimized solutions, the team is responsible for;

Core HR system maintenance and enhancementEmployee support modelData and reporting managementPerformance monitoring and visualizationContinuous improvement and project support

The purpose of this role is to:

Employee Support ModelPartner with the HR and digital to enhance the employee support model, using ServiceNow technology, implementing best in class solutions for employee inquiries and People Services delivery.Review and amend existing available knowledge base to reflect latest company changesDevelop and enhance governance around knowledge management content for HR scopeProvide training sessions for People Services on using ServiceNow featuresGenerate regular reports on support ticket trends, usage patterns, and knowledge base effectiveness to inform People Services ongoing improvements and optimize the employee support experience.

Performance monitoring and visualizationIdentify with Leadership team new KPIs to monitor operational performanceDefine data source, calculation method and target for those KPIPartner with digital team to automate the generation and visualization within central PPLS dashboardConduct UAT and prepare training material

Data and reporting managementDevelop central report repository for People related data, (workforce demographics etc…)Implement automated reporting solutions to streamline the production of regular reports, reducing manual effort and ensuring timely delivery to stakeholders.Collaborate with HR and business leaders to identify reporting needs and translate them into easy to use reports.Conduct regular data audits to identify inconsistencies or inaccuracies, collaborating with relevant teams to correct issues and enhance data quality across HRIS and other systems.Ensure all reporting practices adhere to data privacy and compliance regulations, such as GDPR, maintaining strict confidentiality of employee data.

Continuous improvement and project supportWork closely with Digital, HR, and other cross-functional teams to integrate HR technology solutions with broader business systems.Partner with Leadership team to provide technical solutions to operational challenges identified by the team as part of the continuous improvement strategySet up and animate internal network around technology topics for PPLSAct a primary point of contact for HR systems and solutions supporting PPLS team questions and queriesContribute to HR landscape implementation project by supporting UAT, documentation and communicationDevelop training material and userguide for all PPLS applications

He / She works closely with P&C, Digital, Master Data Management, GBS SHS and People Services at regional and global level.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!