People Support, Speciality Services Manager Austin,Texas,United States Corporate Functions At Apple, we’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it. Join our People Team and help support the extraordinary talent it takes to make extraordinary products! **Description** As a member of the WW People Support leadership team, you will lead a dynamic team of managers responsible for our specialized areas of support. Working closely with the leaders of each team, you will develop strategic plans, set team goals, educate partners and internal customers, consult with senior leadership, and monitor and report on service performance. RESPONSIBILITIES INCLUDE: Team Leadership & Strategic Guidance: Lead and provide strategic direction to a team of managers and individual contributors as a part of our shared services team, focusing on our areas of specialized support. Specialty services may include areas of key work milestones, life changes, and times of personal or widespread crisis events. Service Delivery Oversight: Oversee the centralized coordination of high-impact, specialty services, ensuring exceptional care for Apple employees and team members. Adjust resources and offerings as needed, while maintaining alignment across the global team and key cross-functional partners. Data-Driven Decision Making & Process Improvement: Leverage data to assess performance, identify opportunities for improvement, and enhance the quality of care. Drive regional and global process improvements to elevate the employee experience and offering for unique and dedicated areas of support. Policy Compliance & Business Alignment: Ensure compliance with Apple policies and provide guidance on internal practices. Develop business plans for key events, report on employee care needs, and refine support strategies to meet our evolving support model. **Minimum Qualifications** + 10+ years of leading and facilitating complex global programs + 7+ years of Human Resources experience + Must be systems savvy and have the ability clearly define business requirements + Proven experience with enterprise CRM and HR systems (Workday, PeopleSoft, SAP, ServiceNow, etc) **Key Qualifications** **Preferred Qualifications** + Obsessed with employee experience, focusing on quality and coaching your team for continuous improvement. + Strong problem-solving skills, navigating complex business needs and providing well-considered solutions. + Data-driven with excellent analytical skills, using insights to drive process improvements and action plans. Ability to provide executive reporting on key events. + Passionate about team management, coaching, and mentoring, supporting both business transformation and personal development. + Exceptional executive communication skills, able to effectively convey complex ideas to senior leadership and stakeholders with clarity and impact. + Demonstrated thought leadership, influencing industry trends and driving innovation through strategic insights and forward-thinking solutions. **Education & Experience** **Additional Requirements** + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .