•     Proper dispatching of requests to co-team members
•     Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
•     Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
•     Generate ad-hoc reports to meet the service delivery requirements,
•     Process scheduled tasks and ensure completion on the agreed deadline
•     Coordinate with Third Party Vendors as needed 
•     Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
•     Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Services
•     Drive consistent, standardized, and effective service delivery within the stream
•     Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
•    Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end to end delivery of stream processes