At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. **Job Description** The Performance Excellence Manager supervises a team of Performance Excellence Specialists across a Region. With input from the Performance Excellence Leader and Regional Branch Banking leaders the Performance Excellence Manager will oversee the direction and execution in the development, diagnosis, execution and implementation of retail banking strategies, processes and tools specific to how retail employees engage U.S. Bank clients to help understand their needs and recommend appropriate solutions. Additionally, the Performance Excellence Manager leverages data analysis to evaluate and drive continuous improvements to existing and new programs across the network. Performance Excellence Manager will collaborate with partners across multiple lines of businesses to elevate the voice of the field and drive performance excellence based on sustainable behaviors and routines. **Responsibilities** Leadership of Team: + Leads a team to successfully execute a tailored approach to fit the needs of assigned markets. + Measures and reports on the effectiveness of the performance excellence team. + Guides, engages, coaches and provides feedback to Performance Excellence Specialists + Evaluates and identifies the current and emerging skills, competencies and behaviors required to achieve desired results and prepares for future talent needs. + Develops a team that uses data and analytics to formulate recommendations with a corresponding plan of action that anticipates and overcomes potential obstacles. Region Support: + Supports the analysis of performance results and identifies trends to formulate and recommend an overarching performance improvement strategy. Branch and Small Business Banking Support: + Proven experience creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. + Mastery of applying principles, concepts, and techniques of quality/performance improvement. + Develops and maintains strong partnerships across functional areas. **Basic Qualifications** + Bachelor’s Degree or the equivalent work experience + 7-10 years relevant experience in retail banking management, process improvement initiatives or continuous improvement applications **Preferred Qualifications** + Experience leading large revenue-producing teams + Knowledge of continuous improvement processes + Experience impacting business direction and performance with successful leadership strategies, tactical decision making and forward-thinking approaches + Proven sales and leadership coaching abilities + Has a demonstrated track record of successfully leading a team to positive revenue and profitability impact + Strong attention to detail including proven ability to manage multiple, competing projects and priorities simultaneously while meeting deadlines + Fully proficient in application of performance measurement best practices + Advanced project management skills + Ability to conduct interventions with senior leaders to get initiatives on track If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Benefits:** Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law **EEO is the Law** U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00 - $172,590.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.