Performance Improvement - Senior Vice President

The Organization
We help society’s foundational institutions—healthcare and higher education—to achieve their full potential in service to others.

We are our clients’ trusted partners in ever-changing times. For nearly 40 years, Kaufman Hall has provided independent, objective insights grounded in sound data and analysis to help clients fulfill their missions, achieve their goals, and tackle their toughest problems.

Kaufman Hall provides world-class management consulting in Strategy & Business Transformation, Financial Planning & Data Analytics, Treasury & Capital Markets, Mergers & Acquisitions, Revenue & Operations Improvement (previously Performance Improvement).

At Kaufman Hall, we believe that sustained success is never an accident. It is the result of sound decision making, based on data-driven analysis and disciplined thinking, and guided by the fundamental principles of corporate finance.

The Position
Kaufman, Hall & Associates, LLC, is seeking a senior level contributor to our Operations Improvement service line within Kaufman Hall’s Revenue and Operations Improvement practice.  The position demands a strong project management background, the ability to lead change, guide a project from conception to completion, and ensure that projects are completed on time and within budget.  The ideal candidate will have in-depth knowledge of several workstream (Workforce, Project Management/Results Management, Care Transitions, Non-Labor, etc.), to assist with while leading projects. The successful candidate will be expected to lead client engagements with minimal oversight, prioritize the team’s work, build trusting relationships with the client C-Suite, facilitate interdependencies between workstreams and manage client expectations.  The leader will be fully capable of presenting to senior management teams and boards and be able to drive the organization to decisions around critical issues while simultaneously managing multiple client engagements with a variety of staff. The consultant is expected to develop new business opportunities and create cross selling opportunities for Kaufman Hall’s other practices. 

The essential functions of the position are:Works with client and KH teams to assess and implement process and operational improvements, and savings opportunitiesDirecting and managing healthcare and hospital workforce optimization and other related performance improvement engagementsFunctioning not only as a subject matter expert, but also managing teams, while providing overall project direction to drive successful delivery of work productLeading the development of Kaufman Hall assignments including research on the evolving nature of specific markets, development of enterprise-wide strategies for health systems, assessment of growth strategies and strategic options in consolidating markets, and creation of network redesign plansLeading transformational organizational change for clientsWorking cross functionally leading to significant growth for Kaufman HallPenetrate further current accounts by teaming up with other Kaufman Hall senior executives.Proactive pursuit of new accounts in the Healthcare Provider market segment. Promotes collaboration with workstreams. Desire to collaborate with other practices in Kaufman Hall in order to cross-sell relevant products and services, in addition to being a growth oriented, vertical thinker.Develop weekly status updates and steering committee documentContributes and follows standardized methodology for all client engagementsWorks with client and KH teams to assess and implement process improvements and savings opportunitiesMonitors and interprets relevant revenue & expense metricsSimultaneously manages several projects without compromising quality and effectivenessProfessionally presents to those within and outside healthcare organizationRoutinely provides project managementCompletes analyses, documentation, and presentations for C Suite executivesBuilds relationships and engages in activity designed to generate qualified leads Develop project budgets and engagement staffing requirementsMentors and coaches’ junior and new staffStrong quantitative and qualitative analytical skillsFlexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneouslySelf-motivator with ability to work independentlyPlan, direct, and coordinate work activities of othersQualificationsDemonstrating a detailed understanding of the health care industry (including historic and contemporary issues pertaining to providers, payment and policy, demonstrated financial and analytical competencies) with the ability to communicate complicated concepts to a variety of clientsSuccess in leading organizational transformation at an enterprise levelMinimum 15+ years progressively more responsible direct supervisory experiencePrevious consulting experience required (external or internal)Sound knowledge of Microsoft Office applicationsDemonstrated ability to work in challenging situationsDemonstrated ability to leading successful teams and manage conflict. Ability to complete projects on tight timelines in accordance with established budgets with attention to detail and follow throughConsistent high-quality engagement deliveryExcellent communication (both written and oral)Effective communication skills and demonstrates leadership with physicians, clinicians, administrators, and colleaguesFrequently communicates with clients and coworkers and must be able to share information effectivelyStrong interpersonal and team leadership skillsStrong organizational, time management, and verbal and written communication skillsAbility to manage multiple projects simultaneouslyApplicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)Culture FitStrong client focus. Committed to high quality and adding value to all of our clientsNo sharp elbows. Work well and collaboratively with others. A team player willing to work in a group-setting to leverage one’s own knowledge and combine that with how the firm operatesAdaptable – someone who rolls with the punches to meet the needs of the clientMakes the right decision without people looking over their shoulderDemonstrates a passion for the work and an intrinsic appetite for hard workEducationBachelor’s degree required; Master’s degree highly preferredPhysical Requirements 

Must be able to perform essential duties satisfactorily with reasonable accommodations.
Work is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment Travel Required: 75% or moreWhen not travelling, the role is based in Chicago, or remoteWork is regularly performed in a combination of office, home office, and client settings, and routinely uses standard office equipmentIt may require the maintenance of a home office and proximity to an airport for work related travelKaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual and also perceived or assumed protected group status as defined by law of an individual or that individual’s associates or relatives. Our policies and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status.