Performance Improvement Advisor - Quality and Performance Improvement - FT Location: WellSpan Health, York, PA Schedule: Full Time Schedule: Full Time Day shift 8am to 5pm Hybrid position - 50% remote General Summary Works across the enterprise to deliver improvement coaching and project leadership. In addition to working on broad cultural transformation, this position is responsible for supporting improvement projects that deliver sustained and measurable results, support knowledge transfer of process improvement methods and practices through facilitation, training, and development of the workforce at all levels of the organization. Remote Work Capable Essential Functions: + Collaborates with and mentors Associate level Performance Improvement team members for development and growth. + Demonstrates respect for people and Lean behaviors that help support improvement practice among team members to promote safe, timely, effective, efficient care for our patients. + Responsible for establishing and maintaining effective working relationships and communications with key executive and senior-level operational and clinical leaders to position process improvement work as a key enabler to strategy to execution efforts. + Requires ability to effectively transition into and out of multiple settings within the health system to establish credibility and gain trust. + Leads and facilitates improvement events and projects including assessment, planning, event facilitation, and follow-up. Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle. + Utilizes basic project management skills for each initiative including meeting and documentation management, proper scoping, timeline management, data collection, and pre- and post-project communication plans. Keeps projects on track and key sponsors informed. Utilizes escalation plans and countermeasures when project timelines or outcomes are at risk. + Provides support to Process Improvement Associates and Senior Advisors partnering with operations to develop, implement, and sustain a Management System model, thus supporting the organization's goal deployment process. Supports the development of leader standard work for tiered accountability and reporting structures that connect senior management goals to the work of the frontlines. + Provides support to Process Improvement Senior Advisors in teaching, mentoring, and coaching leadership teams to establish and maintain the strategic focus, action plans, and dashboards, to execute work. + Facilitates and supports projects, coaching others on using Lean improvement methods such as: Kaizen, 4C, Root Cause Analysis, 5S, A3s, Standard Work, Value Stream Mapping, Fishbone, Pareto, etc. + Ability to plan and facilitate effective meetings and workshops using group process and problem-solving tools and techniques. + Works with operational team members to collect and analyze process data, to identify opportunities, develop solutions, implement improvements, and help operational management ensure sustainability. + Acts as a change agent to instill process improvement culture throughout the organization. Communicates regularly with executive sponsors, team leaders, process owners, and other stakeholders about team progress toward goal achievement, critical factors, and barriers. + Demonstrates effective management of project scope, schedule, using project management tools and techniques. + Maintains status of all assigned projects using tracking tools and processes developed by the department for reporting purposes + Provides consultation on effective change management strategies. + Utilizes IT applications for preparing status reports, progress updates and other documentation as requested. + Develops and provides presentations on process improvement projects with support of Associate. + Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. Common Expectations: + Achievements toward excellent outcomes (i.e., improved experience, quality, engagement, reduction in variation, etc.) + Understanding of strategic foresight (i.e., strategy deployment) + Critical thinking skills and a disciplined approach to problem solving + Embodiment of Shingo Guiding Principles that demonstrate Lean Leader behaviors. Working understanding of common improvement theories and techniques. + Ability to share and spread improvement work + Basic statistical analysis + Possesses exceptional coaching, mentoring, and facilitation skills with the ability to lead and drive performance improvement initiatives to achieve measurable outcomes + Demonstrated experience with the application of Lean in health care, team building, innovation, applied and advanced statistics, adult learning, change management, and project management. + Demonstrated organizational skills to set priorities and meet deadlines. + Professional demeanor with ability to influence and communicate with all Leadership Levels as well as a matrix structure. + Facilitating and designing programs for virtual environments using tools such as Teams and Zoom as well as virtual white board applications. + Attends meetings as required Required for All Jobs: + Performs other related duties as identified. + WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. + WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Physical Demands: + Standing - Occasionally + Walking - Occasionally + Sitting - Frequently + Reaching - Rarely + Talking - Frequently + Hearing - Frequently + Repetitive Motions - Occasionally + Eye/Hand/Foot Coordination - Occasionally Qualifications Minimum Education: + Bachelors Degree Required + Masters Degree Preferred Work Experience: + 3 years Healthcare/Performance/Process Improvement Required and + Clinical and/or healthcare leadership Required Licenses: + Advanced Lean Certification within 2 years Required or + Certified LEAN Six Sigma within 2 years Required Knowledge, Skills, and Abilities: + Expertise with Microsoft Office and statistical software for analysis and presentations. + Experience with EPIC health information management system, and organizational skills are a plus. + Analysis, spreadsheet, and other software programs; group facilitation; project management, virtual meetings. + Ability to work remotely with minimal disruption. Comprehensive Health Benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Holidays + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing program + Caregiver support via Wellthy + Financial Wellness via SmartPath + Childcare referral service via Wellthy #LI-HYBRID Apply Now You’re unique and you belong here. At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us. WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.