Performance Improvement Lead

Location: London, Bristol, York, Norwich

Salary: around £75,000 - £85,000  (depending on location)

Are you someone with strong commercial acumen to evaluate financial viability and support performance target setting and measurement? Are you adept at using MI to streamline customer journeys and provide actionable insights? Can you collaborate strategically with marketing, finance, and business development teams to capitalise on commercial opportunities? We have a really exciting new role at Aviva which utilises all of these skills to improve journeys in a high growth area of the business.

A bit about the job:

An opportunity has arisen to optimise a new capability in Aviva, to monitor and enhance the traffic and flow of customers through our Aviva lead ecosystem, at the core of the Connected Wealth strategy. This role will enable the business to retain assets, generate new income and ensure customer needs are met in the most efficient way possible. This will involve analysis of journeys related to products, services and new propositions across the Wealth & Advice and Direct Wealth (DW) ecosystems. This role will be a key partner of Head of Connected Wealth and the wider function to generate insights and enhance our intelligence and decision-making with regards to performance of Aviva leads and referrals in the Guidance and Advice space as a priority; therefore to Succession Wealth (SW), DW or otherwise. This role will ultimately be responsible for the ecosystem becoming and remaining as efficient as possible in its different stages (top, middle and bottom of the “funnel”). This will involve using resources available through both Aviva & SW, to ensure propositions are fit for purpose, adding tangible value to both customers and Aviva.

Skills and experience we’re looking for:

·       Commercial Acumen: Apply strong commercial skills to evaluate the financial viability of lead sources and partnerships, and support the Head of Connected Wealth in setting performance targets, ensuring profitable and sustainable growth for Aviva.

·       Lead Data-Driven Insights: Spearhead the creation of a dynamic trading and performance scorecard, leveraging MI data to drive impactful decisions for Aviva's lead ecosystem.

·       Optimise Customer Journeys: Regularly monitor and enhance conversion efficiency and service performance, ensuring top-notch customer experiences and meeting SLA standards.

·       Strategic Collaboration: Work closely with Aviva's marketing, finance, business development and lead management teams to assess and capitalise on commercial opportunities, enhancing lead sources and CRM systems.

·       Innovate with Technology: Utilise Salesforce and other advanced MI systems to streamline lead management, digital triage processes, and deliver actionable commercial insights.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

·        Salary around £75,000 - £85,000  - depending on skills, experience, and qualifications

·        Bonus opportunity - 12% of annual salary. Actual amount depends on your performance and Aviva’s.

·        Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

·        29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

·        Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

·        Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

·        Brilliantly supportive policies including parental and carer’s leave

·        Flexible benefits to suit you, including sustainability options such as cycle to work

·        Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

·        We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please an email to Balazs.palcsek@aviva.com