Families Forward, member of The Fedcap Group, is looking for a dynamic, experienced leader with a background in human services or workforce development to oversee the day-to-day operations and supervise staff at our Biddeford, Maine opportunity center as a Site Manager! 

Position Key Highlights:

Earn 60K +  annually in this mission-driven role! Exact pay rate will be based on the individual strengths of each candidate as well as the scope of responsibility i.e. caseload size and number of reports This role will be primarily based out of our Biddeford, Maine site. Valid Driver's license is required.  All serious applicants should have a bachelors degree, or equivalent experience working in the nonprofit sector, preferably the workforce development human services fields. Families Forward offers a comprehensive benefits package to all full-time employees, plus on-the-job training, professional development, and REAL advancement opportunities! Apply on today to be contacted by a dedicated member of our Recruiting Team! 

Position Summary:

The Site Manager at Families Forward is responsible for leading all aspects of exceptional day-to-day service delivery at their assigned Opportunity Center(s). Depending on case load size and proximity, Site Managers may be assigned to one large Opportunity Center or, they may be responsible for the oversight of several smaller centers. In addition, the Site Manager is responsible for managing the workflow, performance, and coaching of a designated Site Supervisor.

Essential Job Functions:

Acts as a member of the Families Forward Leadership team. Collaborates with the Regional Director to manage a high performing, data driven team that is equally committed to the needs of individuals served and to achieving exceptional outcomes. Upholds and ensures that all employees within their Opportunity Center(s) are fully informed of agency policies and expectations. Runs reports in Fedcap CARES and uses data to plan daily and weekly tasks and create longer term strategies for site achievement. Analyzes site data and metrics for strengths and areas for improvement in performance and efficiency while identifying priority areas for staff and their assigned caseload. Conducts monthly case reviews to ensure compliance, quality, and adherence to standards. Responsible for the hiring, orientation, and training of employees. Communicates effectively and transparently to ensure staff are aware of policy, program, and agency changes. Recognizes and escalates concerns that may compromise operations and contractual obligations. Coaches and supports staff in developing the skill sets and knowledge required to excel in their jobs. Provides regularly scheduled supervision for direct reports and conducts a staff meeting at least once a month. Evaluates staff performance and identifies needed training and professional growth opportunities. Coordinates all site operations including logistics, facilities, staffing, and adherence to program model and workflow. Investigates and provides follow up and mediation for program participant and staff concerns. Manages site calendar and PTO requests from staff to ensure coverage and business needs are met. Reviews and approves mileage and reimbursement requests to ensure their accuracy and adherence to agency policies. Represents Fedcap and Families Forward with all stakeholders and in the community in a positive and professional manner. Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

Bachelor's degree or higher education preferred or in lieu of education multiple years of relevant equivalent experience. Program management and supervisory experience strongly preferred. Non-profit experience preferred. Demonstrated track record for building and developing community partnerships. A valid driver's license is required.

Qualifications/Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, which are represented by the physical demands listed below.
 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This job operates in a professional office environment, and our employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  A general knowledge of computers and software that is commonly utilized in business environments is required and will be discussed upon engagement with a recruiter following applying to this job and being selected as a possible candidate.

Position Type/Expected Hours of Work/Travel:

This is a full-time position. Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional evening and weekend work may be required as job duties demand. This position requires the ability to meet a minimum of 20% travel. (1x/week roughly 30 miles max)

Travel demands are dependent on business need and may be subject to change.

Equal Opportunity Employer: Fedcap and Families Forward provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.