Fedcap Families, member of The Fedcap Group, is looking for a dynamic, experienced leader with a background in human services or workforce development to oversee the day-to-day operations of the Fedcap Success Center by supervising the Administrative team members who comprise the Fedcap Maine Success Center, overseeing their operations as a Performance Manager! Position Key Highlights: + Earn 60K (min) + annually in this mission-driven role! Exact pay rate will be based on the individual strengths of each candidate as well as the scope of responsibility i.e. caseload size and number of reports + This role will be primarily based out of our Augusta, Maine site. Valid Driver's license is required. + All serious applicants should have a bachelors degree, or equivalent experience working in the nonprofit sector, preferably the workforce development human services fields. + Families Forward offers a on-the-job training, professional development, and REAL advancement opportunities! Apply today to be contacted by a dedicated member of our Recruiting Team! Position Summary: The Performance Manager drives a high performing, tech savvy, customer service driven team of Participant Success Advisors and has overall accountability for their performance, quality of service, and related contractual commitments. Position manages the team’s workload and provides supervision and performance coaching. Essential Job Functions: + Lead, develop and performance manage team to continuously improve and increase their capability and deliver against quality, performance targets. + Coach and motivate staff members, hold team meetings, and support overall sense of teamwork. + Conduct regular supervision and observations of direct reports utilizing agency forms and standards. + Uphold agency standards for health and safety and promote the well-being of staff, participants and their families. + Manage all employee tenure processes of direct reports + Run reports in FedcapCARES to analyze team’s performance and make decisions to ensure that goals and objectives are being met. Identify trends and lags in performance and create plans to address. + Ensure direct reports complete their agency on boarding and on-going professional development requirements and encourage their professional growth though active participation in optional learning internal and external opportunities. + Ensure agency values and customer service standards are understood and observed by all delivery team members so that all participants are provided with the same high standard of service that maximizes their chances of securing sustainable employment. + Ensure the team maintains documentation and participant records to ensure the participant journey is documented in + FedcapCARES in accordance with contract compliance and quality standards. + Develop strong networks of support for program participants through external partner engagement. + Promote Fedcap Inc. positively at every opportunity with participants coworkers and external stakeholders, understanding and articulating the full services and benefits we offer to customers. + Upholding all agency policies, values, and expectations in performing their job. Actively model our Fedcap values throughout all aspects of their work and interactions with others. + Demonstrate drive to deliver performance in line with key performance indicators and performance targets. + Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders. Education and Experience: + Bachelor's degree or higher education preferred or in lieu of education multiple years of relevant equivalent experience. + Program management and supervisory experience strongly preferred. + Non-profit experience preferred. + Demonstrated track record for building and developing community partnerships. + A valid driver's license is required. Qualifications/Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, which are represented by the physical demands listed below. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. + This job operates in a professional office environment, and our employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. + A general knowledge of computers and software that is commonly utilized in business environments is required and will be discussed upon engagement with a recruiter following applying to this job and being selected as a possible candidate. Position Type/Expected Hours of Work/Travel: + This is a full-time temporary position. + Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 4:30 p.m. + Occasional evening and weekend work may be required as job duties demand. + This position requires the ability to meet a minimum of 20% travel. + Travel demands are dependent on business need and may be subject to change. Equal Opportunity Employer: Fedcap and Families Forward provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.