Performance Programs Analyst

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The Performance Programs Analyst is responsible for real-time and ongoing support of employee incentive programs related to reporting, analysis, cross-departmental collaboration, and troubleshooting. This analyst will be responsible for reporting on how incentive programs are performing against key performance indicators. Key tasks will include reporting on incentive program performance and the drivers behind it, conducting ad hoc analyses based on new or temporary incentives to assess effectiveness, identifying opportunities to improve processes, and coordinating communication of changes to incentive program. This team member is detail-oriented, able to detect errors/variances in large data sets, and can clearly communicate performance changes to others. As we continue to grow, this person will be able to take on responsibilities for other operational support areas.

Essential Duties and Responsibilities:

· Reporting on performance of existing, new, and temporary incentive programs to measure incentive effectiveness

· Create tickets to facilitate the communication of incentive program changes

· Ensure data integrity and accuracy in all reporting activities

· Maintaining historical records of performance reporting and its underlying data

· Identify and define opportunities to improve processes, including automation

· Research and respond to pay-related inquiries from employees or stakeholders when necessary

· Responsible for meeting and exceeding timing, goals, and objectives on assignments

Here’s what you’ll bring to the team:

· Excellent data analysis skills including the ability to derive meaningful insights, and convey those insights to others

· Excellent collaboration and cross-functional partnership skills

· To be entrepreneurial self-starter - you naturally take ownership, look for opportunities, and do what you need to do to drive results.

· The desire to resolve complex problems

· Strong oral and written communication skills.

· Bachelor’s degree or equivalent combination of related education, training, and experience

· Experience with programming languages such as SQL, Python, etc is a plus.

· Exceptional oral and written communication skills.

· Exceptional computer skills including common business applications such as MS Windows and MS Office including Excel, Word, and PowerPoint

We take care of you (benefits/perks):

· Competitive pay and benefits including health, dental, and vision

· Retirement savings plan

· Paid time off

· Continuing education support

· Ongoing training to grow your skills

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier.  Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love...no matter the type of tech or where you purchased it.