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So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.
Learn more: jti.com
The Performance & Reporting Manager acts as a business leader and advisor providing a combination of research and analysis to identify actionable insights that power distinctive points of view and shape GBS growth strategies and decisions.
What will you do?
Collaborate with Functional Champions and Delivery Teams in developing and harmonizing critical metrics and its definitions, formula, calculation by data sources, including targets, baselines, etc. Create and maintain Metrics Inventory for GBS. Develop reporting methodologies, governance structure, and other performance frameworks for GBS. Continuously challenge KPIs and reporting methodologies to ensure reported metrics are valuable to the business and are always aligned to JTI and GBS's success. In collaboration with the Project Team, gather/analyze/implement critical metrics and reporting requirements of all GBS functions, working closely with IT in developing, testing, and implementing technical structure and reporting dashboards across GBS. Work with IT and System Product Owners to fix data issues, maintain correctness of data, and build efficient database tables to deliver better dashboard performance and user-experience. Conduct and facilitate user acceptance testing to ensure accuracy of all data reported in the dashboard. Handle defects and change requests to ensure dashboard is always updated and accurate. Develop training materials and facilitate workshops about critical metrics and reporting to drive awareness about these topics and cultivate a hard-working culture. Prepare and facilitate business reviews and executive presentations covering deep-dive performance insights, market and competitor analysis, industry benchmarking, and other business-relevant information that will provide management a data-driven approach to growing GBS and ensuring its performance levels remain optimal globally.
Who are we looking for?