Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Personal Banking Executive (Digital/Multi-channel) - Contact Centre and Remote Channel.
Principal Responsibilities
Providing customer service and sales support in a contact centre environment on products and propositions that span across various customer segmentsProviding quality written communication via digital service channels and platforms to resolve customer enquiries to a high level of customer satisfactionReading and interpreting customer digital enquires to establish their needs and offer relevant products, services and solutions Working across multiple digital platforms, including but not limited to Social Media Platforms and EmailAdopting a Customer First mentality by acknowledging and empathizing with customers’ needs and concerns quickly in order to offer appropriate and relevant guidance. Maintaining attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely mannerTaking ownership of enquiries to resolve issues on first contact, and where necessary, direct customers to the appropriate department online and verbally provide an engaging and proactive serviceEffectively multi-tasking to supporting multiple customers concurrently. Demonstrating resilience within a fast paced environment with evolving customer needsAchieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities