Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview The Excess & Surplus Lines (E&S) Specialist, supports our Personal Lines sales and service team members in the development of a profitable book of personal lines business, specifically within the Excess and Surplus Lines Markets. The Excess & Surplus Specialist is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day management of an assigned group of accounts that vary in size and have relatively simple to very complex needs. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. How you'll make an impact The E&S Specialist is responsible for the care of all E&S policies within their assigned accounts, with a specific charge to: Proactively manage the renewal timeline to ensure a seamless renewal process. Proactively review and update coverage and risk details with clients. Manage all policy transactions, including (but not limited to) underwriting compliance, mid-term policy transactions, remarketing, and any other servicing needs. Handle all billing associated with the E&S policies including Agency bill and Direct bill. Build and solidify relationships with existing clients by providing exceptional ongoing care. Also, to Support associated Gallagher teams and team members, by: Marketing/Remarketing existing business from the Standard market to E&S as needed, taking on ownership of the client relationship through that process. Providing Agency bill and Direct bill support to Gallagher colleagues. Providing background support and subject matter expertise as needed, Assisting as a liaison with our E&S Broker partners for other Personal Lines teams, including Sales & Marketing. Helping to secure existing business and drive the sale of additional services and lines of coverage. And, to maintain the over-all Gallagher Standards of Excellence in both Coverage and Service, by: Cultivating positive relationships with our E&S Broker partners. Ensuring prompt response and delivery of internal and external correspondence. Maintaining meticulous notes of all client interactions in our Agency Management Software. Retaining and labeling all relevant documents in our Database. Building and maintaining relationships with clients, brokers, and other stakeholders. This involves understanding their insurance needs, providing expert guidance and advice, and ensuring excellent customer service throughout the policy lifecycle. About You Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. #LI-TW1 #LI-Remote Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.