Chubb’s Personal Risk Services Operations division provides industry leading service to clients, agents and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated account executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS’ growth and retention by counseling successful individuals and families on their insurance coverage. 

MAJOR DUTIES & RESPONSIBILITIES:                                                                                                              

Counsel clients & agents on insurance needs Identify gaps in coverage and make recommendations to address them Effectively navigate multiple systems/applications to research, analyze and resolve client inquires and policy changes Work effectively in a team setting using professional interpersonal and communication skills Maintain performance and quality standards Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standards. Complete assigned work and other duties as assigned Issue quotes, maintain client records, and answer questions regarding their insurance policy Identify potential cross sell/ upsell opportunities Identify any obvious gaps from a coverage perspective Hold a Property and Casualty Insurance license (if applicant does not currently have one, that will be a part of the training curriculum).  License must be obtained within 30 days. Sales Experience PreferredAssociate degree or equivalent industry experienceExperience in Personal lines operations, agency, underwriting and/or sales & marketing preferredAbility to drive results and innovate in a fast-paced environmentExcellent client service skills, including oral and written communicationProficiency with Microsoft Office, specifically Word and ExcelExcellent organization skills and ability to multi-taskAbility to work independently in areas without defined workflows, as well as in a team environmentAbility to handle multiple priorities within strict time constraintsExperience making outbound calls to existing clients Strong active listening skills to understand the client needs and assist the client with making informed decisions about additional products that may benefit themProven experience networking and building long-lasting relationshipsSkilled in creating customized solutions to meet individual client requirementsExperience with handling objections and ability to advise clients on how benefits outweigh cost.  Ability to explain concepts and influence people over the phoneExperience asking thought-provoking questions to facilitate an open conversation to conduct a thorough review of a client’s needsSkilled in identifying a client’s exposure and risk and offer solutions to address that exposure