Job Description:

Provides expert understanding and ability in assisting brokers, potential members and existing members in the sale of Individual Plans and Products. Works with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

Job Essentials

1. Trains and assists brokers with the sale of Individual Plan and Small Employer products. This includes the explanation of plans, products, rates, and all available options.
2. Assists and educates potential and existing members in choosing the most appropriate insurance plan. This includes making educated decisions on plan types and options, both on Marketplace and off.
3. Attends various sales events. Directly speaks and interacts with brokers, customers, and members of other departments in a professional manner.
4. Along with handling a specific book of business, assists with other Representatives' books of business as needed. This includes corresponding accurately and understandably to customers and brokers in a professional and confidential manner in accordance with HIPAA and internal compliance guidelines.
5. Stays updated on changes in legislation, health care reform, and how these changes affect the Individual and Smail Employer Plan Market. Assists brokers and individual plan applicants with this information and how it affects individual plans.
6. Inputs data and updates the sales automation system as necessary, ensuring information is accurate and timely.
7. Maintains a monthly average phone audit score of 93.5%.
8. Passes all testing administered by the department trainer.


Minimum Qualifications

Two years of customer service experience.
- and -
Two years of sales experience.
- and -
Demonstrated basic knowledge of word processing, spreadsheet programs, and navigating through internet based systems.

Preferred Qualifications

Understanding and functional knowledge of health insurance.
- and -
Familiarity with Facets software or similar eligibility system.
- and -
Experience in the health insurance industry.
- and -
Excellent presentation skills and the ability to communicate effectively with Individual Plan and Small Employer applicants and Insurance Brokers.
- and -
Detail oriented and possess strong interpersonal skills, time management skills, problem solving ability and the ability to work well in pressure situations.
- and -
Ability to work well in a team environment.
- and -
Strong customer service orientation.

Physical Requirements:

SH only

Interact with others requiring the employee to communicate information.
- and -
Operate computers and other office equipment requiring the ability to move fingers and hands.
- and -
See and read computer monitors and documents.
- and -
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$18.38 - $26.65

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.