Use Your Power for Purpose

As a Manager Client Partner reporting to the Digital division, you will have a significant impact on improving patients' lives while working at Pfizer. Your role will be pivotal in driving digital transformation and innovation, ensuring that our digital solutions meet the highest standards and deliver exceptional value to our clients and patients.

The PGS Digital Site Lead will proactively identify and champion business value-driven Digital aligned initiatives and strategies from PGS Digital.  The position will partner with PGS Site Leadership to drive the optimum balance between quality, cost, and maximizing value of our Digital systems and services investment. 

The PGS Digital Site Lead will own the site systems Plan of Record, manage the site Digital systems/ project portfolio, and ensure associated programs are delivered that meet or exceed site goals.  The position will partner with PGS Site Leadership and site stakeholders to understand site business needs while collaborating with the broader Digital organization to drive transparency and align technology capabilities with PGS and PGS Digital strategies. This position will collaborate with Digital Creation Centers on deployment of projects to ensure that both the business and technical requirements are understood and met. The position will also ensure engagement of Digital Creation Centers to support/drive continuous improvement initiatives and solutions that can be leveraged across the PGS Network Operations.

The PGS Digital Site Lead will be the single point of contact for all Digital operations at the site. This includes but not limited to being the conduit for the Site Leadership and Operating Units into the Digital organization, oversight of operational support for all locally available Digital systems and services to ensure service levels are met and providing functional managerial support for the Digital colleagues and community at the site.

What You Will Achieve

In this role, you will:

Participate actively as a business peer in site leadership team meetings and strategic sessions to ensure that future business needs will be addressed appropriately through Digital capabilities.  Meet with functional management to evaluate client needs, resolve problems and obstacles, provide resources, reset direction and maximize effective interactions and functioning. Proactively provide solutions to complex business process issues with or without Digital implications.

Engage across the Digital organization to identify innovative ideas, best practices, and continuous improvement opportunities to promote and maximize the value of existing solutions. Support site continuous improvement initiatives and share best practices.

Provide support to Digital and Site driven strategic programs, projects and initiatives through partnerships with relevant Digital and Business teams to ensure successful delivery for the site.

Collaborate with the PGS Digital Solution Area and Digital Infrastructure (EP&S) teams in system lifecycle activities such as upgrades, enhancements/system expansions, or new project requests in order to optimize the value of existing global solutions as well as new global system platforms. Support the implementation of the business systems Plan of Record (POR) to ensure timely implementation, resource planning, and resolution of issues.

Oversee the Digital incident and service request process for the site. Build a collaborative partnership and establish key contacts within the PGS Digital support model (BTAMS, ATA, Service Delivery Manager) and with the Digital Infrastructure (EP&S) support model (deskside, site services, Service Delivery Manager) to ensure service levels are met. 

Engage with PGS Digital Compliance to ensure the right policies and programs are in place to maintain system compliance with cGMP regulations and Pfizer policies and standards.   Where required, serve as or help the business identify a Site Information Security Officer (ISO) to ensure compliance with Pfizer’s Information Security policies.  Institute and maintain site Disaster Recovery practices in concert with the site Business Continuity Plan (BCP).

Lead at the site level inspection readiness activities relating to Digital and promote awareness with the site Audit and Quality teams

Act as single point of contact for PGS Site Leadership. Communicate between PGS Site Lead, Digital project teams, Site Leadership Team, and the site Operating Units to ensure that resources are aligned to support system implementations and utilization

Host the Digitalcolleagues at the site and provide support as needed. If requested, provide input on development plans and performance appraisals to the global domain leaders for hosted colleagues.

Multi-Site support covering all requirements listed above for Dalian and Wuxi site.

Here Is What You Need (Minimum Requirements)

1. Education level/experience:

Bachelor of Science or related Business/Technical field required.

Minimum of 5-10 years’ experience in information technology systems and/or infrastructure with minimum of 3-5 years related experience in the pharmaceutical or fine chemical industry.

2. Special knowledge

Demonstrated capability to communicate effectively & embrace diversity.

influence stakeholders and build business partnerships to deliver results.

Additional required competencies include business systems subject knowledge.

manufacturing and process automation systems knowledge.

strategic thinking and problem solving; strong business acumen;

organizational knowledge/agility;

3. Skills:

Applies extensive information technology expertise and pharmaceutical specific expertise to role. Strong project management skills, demonstrated skills in leading, planning, and developing successful business systems and infrastructure services projects. Knowledge and expertise with the following disciplines desired:

Project Management methodologies (i.e., PMI)

Continuous Improvement methodologies (i.e, Six Sigma certified)

Management of IT infrastructure (i.e., ITIL certified)

GMP and associated regulatory requirements

Experience with Lean/Operational Excellence tools and driving process efficiencies.

Ability to manage multiple priorities.

Fluency in both Mandarin (Chinese) and English languages.

Bonus Points If You Have (Preferred Requirements)

Experience in the pharmaceutical or healthcare industry

Advanced degree in a related field

Certification in project management

Proficiency in multiple languages

Experience with digital transformation initiatives

Strong leadership skills

Excellent interpersonal skills

Ability to manage and develop direct reports

Strategic thinking and planning skills

 
Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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