Participate all implementation client calls Support in presenting relevant slides from the Implementation PPT to the clients and answer questions Support Implementation Team on action items Reviewing Member Engagement Material, reporting requirements etc and provide inputs Support any process change discussions as needed Ensuring Ops is informed on Project Scope, Client's asks and addressing open questions Attend weekly client calls Share Production Plans. If there are any changes, explain reason for changes Address client service questions and escalations Support the complaint handling process, including close looping with the clients Review Project Health and liaise with Operations if Amber/Red for POA.  POA formulation will be Ops/Planning Team responsibility but presenting to the client is PAM Coordinate with Operations and support items critical for Client SLA Liaise with respective teams on managing client deliverables Monitor tasks for close looping with client/Front Office in a timely fashion Support the current Process Change Request process by facilitating discussions with Ops and then supporting solutioning once approved. This includes follow up with Ops and communication with PM/CE Teams Support discussion related to client portal, queries, changes requested and solutions Participate in discussions related to additional volume. Liaise with internal teams as needed Present PHA Guidelines on client call and answer related questions Review all client facing adhoc reports prepared by planning team to ensure it aligns with client needs. Assist client success/sales/marketing in preparing client facing decks.  Participate in calls/Face to face meetings and answer pertinent questions Support discussions related to client invoicing and solution Drive PHA_AM and any cross functional OKR that involve CE/PM and Operations

***** Base Pay Range: $40k-$55k + 5% annual******