Hyderabad, IN, USA
35 days ago
Pharma Customer Service Specialist
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Roles and responsibilities:

To inform the facilities regarding the out - of-stock medications in the pharmacy and their availability To communicate the alternative drug, dosage form or the quantity available at the pharmacy and get approval for the same Get patient specific data from the EMRs that supports the delivery of the drug to the facility Provide outbound call services for Out of stock and non-available medications. Provide Clinical clarifications based on the interventions provided by the Registered Pharmacists to the nurses. Act as a liaison and transfer necessary calls to the RPh such as new or Re-Admission orders, Verbal orders, Stat Delivery, Dosing, Clinical information, IV orders and Delivery issue calls. Working on clinical reports: Insulins, Duplicate medication, Over-the-Counter medications and Brand & Generics medications.

Experience/qualifications:

Knowledge of brand names and generic medications. Knowledge of drug classification and Drug-Drug interactions. Pharmacy graduate (Doctor of Pharmacy/B. Pharmacy) Knowledge of MS Outlook, MS Word, MS Excel & Internet Explorer Strong prioritizing & organizational skills Ability to work independently, accurately and efficiently. Ensure compliance with HIPAA regulations and requirements.
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