Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

SUMMARY:

Multiple sales and customer services positions are available at a variety of locations across Canada.

DUTIES & RESPONSIBILITIES:
CUSTOMER SERVICE

Provides excellent customer service and positively engages with all customersMaintains a neat and organized checkout areaGreets all customers and displays warm demeanorAccurately scans or enters product dataAccurately accounts for cash and coupon, lottery, and PC OptimumAsks for customer’s PC Optimum Card during each transactionAnswers inquiries regarding location of product, rain-checks, refunds, PC Optimum

MERCHANDISING

Ensures proper documentation completed with respect to customers receipt and return of goodsCompletes merchandising tasks as directed and maintains efficient flow of merchandise from backroom to sales floorMerchandises and maintains designated areas (i.e. facing, signing, labeling, etc)Advises appropriate person regarding stock outs/shortagesPerforms stock counts and orders for designated areas

LOSS PREVENTION

Ensures loss prevention Standards are followedControls cash, lottery, and stamp inventory in accordance with prescribed cash handling policies and proceduresMaintains proper security of cash and merchandise

GENERAL

Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)Complies with all health and safety regulationsComplies with all store policies and proceduresEnsures the standards of housekeeping and image are maintainedPerform other duties as requiredCompletes all training and new initiatives on SDMU

QUALIFICATIONS

Planning, Judgement and Decision MakingBalance teamwork and efficiency in processing the customer orderOrganization and neatnessCope with register and credit authorization issuesDetermine customer satisfactionEfficiency in processing the customer orderTroubleshoot cash issues

EXPERIENCE

Strong computer and register skillsWell organized with ability to record keep Detail orientedAbility to provide a proactive approach in customer service and problem-solvingEffective verbal and written communication skillsAbility to work independentlyAbility to function as part of the team in a fast paced environmentCommitment to providing customer servicePrevious Pharmacy or Pharmacy Assistant experience would be an asset

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

Ability to lift up to 50 poundsAbility to climb ladder

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Casual

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.