Newburyport, Massachusetts, United States of America
7 hours ago
Pharmacy Operations Supervisor - Freedom Fertility

Do you have a knack for leading others and driving quality and efficiency within the pharmacy dispensing industry? As a Pharmacy Operations Supervisor, you will be responsible for the day-to-day operations of a team of front-end Pharmacy Technicians monitoring productivity and performance standards while planning and directing workflow and project assignments. This team engages with patients, insurance companies and multiple internal departments to process orders and ensure timely shipment of medications. At Freedom Fertility, we collaborate to ensure our patients are supported and have a seamless experience through their journey. Join our team and make an impact!
Here's a little more on how you'll make a difference:

Promote a positive team environment and ensure best practices are shared.Coordinate schedules and workflow for the team.Oversee and assist in complex customer service escalations.Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.Oversee team and individual performance standards and service standards are met.Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

What you'll need to do the job:

High School diploma or GED required.Valid Pharmacy Technician license (MA or AZ) and Pharmacy Technician Certification required.Relevant experience in a pharmacy dispensing environment strongly preferred.General PC knowledge; MS Office, Internet, email. Excellent oral, written and phone communication skills.Strong attention to detail, accuracy, and qualityExperience using basic math skills related to dosing calculations and basic Excel manipulation.Demonstrated leadership skills and the ability to effectively develop and assist team members.Advanced problem-solving skills.The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.Ability to adapt to a dynamic working environment, make independent decisionsDemonstrated ability to handle difficult conversations in a professional manner.Ability to work a flexible work schedule to support hours of operation.

This position may be either onsite or remote. If remote, must reside in the State of AZ or MA.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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