Job Description

What Individualized Care contributes to Cardinal Health

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons.

This is an onsite position with NYC Health + Hospital .

Shift time is 8:00AM-5:00PM Eastern Time

Responsibilities:

 Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverageBuild relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processesAnswer questions regarding the Cardinal Health policies and procedures related to the reimbursement programRoutinely visit key contacts within the health system to ensure a high level of service and assist in program participationMaintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companiesDiscuss medication options with physician and patient based on accessibility and availability (outpatient environment)Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor informationManage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverageEducate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referralExtensive patient education/counseling to determine eligibility for assistanceIdentify and resolve rejected applications, including accessing comparable drug regimenRefer patients who do not qualify for programs to other outside assistance. I.e. local charitiesManage drug recovery application processMonitor and track the value of drugs recovered for billing and reporting processesMaintain security and confidentiality of patient information

Qualifications

•    2-4 years experience preferred

•    Strong communication skills
•    Strong Microsoft Office skills
•    Able to work independently and solve problems on behalf of Cardinal and the customer
•    Must be able to prioritize work to maximize job effectiveness
•    Excellent interpersonal skills
•    Strong ability to work under pressure and meet deadlines
•    Must be detail-oriented with strong follow-up skills
•    Strong telephone presence/etiquette
•    Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred
•    Knowledge of hospital and clinic operations, preferred
•    Experience working in a high volume, dynamic (changing) environment, preferred
•    Experience working with the public in a healthcare environment, preferred
•    Experience with low-income/special needs public is preferred
•    Experience with social programs and/or charitable organizations, preferred

What is expected of you and others at this level

Applies basic concepts, principles and technical capabilities to perform routine tasksWorks on projects of limited scope and complexityFollows established procedures to resolve readily identifiable technical problemsWorks under direct supervision and receives detailed instructionsDevelops competence by performing structured work assignments

Pay rate: $32.80 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 1/6/2025*if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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