Adecco Healthcare & Life Sciences is hiring Pharmacy Technicians in Arizona! This role is work from home and all equipment is provided. Please note you must reside within Arizona for consideration. Please read below and apply with an updated resume for consideration. **Type:** 9-month contract beginning in August, with opportunity to extend or full-time offer **Schedule:** 8-hour shift between 5am and Midnight CST, 5 days a week which may or may not include a weekend day(s) **Pay:** $20.00 to $21.10 an hour + Training for the first four weeks is Monday through Friday from 8:00am-5:00pm CST. This training time is subject to change. + Shift after training is an 8-hour shift with one-half or an hour lunch. Candidate must be available as early as 5am and as late as midnight. + Candidate will work 5 days a week which may or may not include a weekend day(s). **Responsibilities of the Pharmacy Technician:** + Respond to Prior Authorization Requests: Answer inbound calls (up to 50 to 70 calls per day) from providers/members and electronic inquiries related to prior authorizations (PAs) with a high level of professionalism, empathy, and customer service. Demonstrate the ability to accurately capture and verify information provided by prescribers, members, and pharmacies to support timely and compliant medication access decisions. + Process and Review Authorization Requests: Efficiently process PA requests using multiple clinical information systems and platforms. Evaluate requests against established clinical criteria, formulary coverage, benefit design, and applicable regulations to determine coverage eligibility, ensuring accurate documentation and resolution. + Support Clinical and Pharmacy Operations: Collaborate with pharmacists by gathering and summarizing member-specific clinical data necessary for consultations and coverage determinations. Ensure seamless handoffs and clear communication to support appropriate clinical review and outcomes. + Ensure Compliance and Accuracy: Adhere to all internal policies, regulatory requirements (e.g., CMS, URAC), and quality assurance standards when handling sensitive member and prescriber data. Regularly update records, audit trails, and member accounts in real-time to reflect accurate PA statuses and outcomes. + Problem Resolution and Escalation: Proactively identify and resolve issues or complaints related to coverage, benefit interpretation, or prior authorization delays. Escalate complex cases appropriately, maintaining a member-first approach and striving for service excellence. + Data Entry and Workflow Management: Maintain sharp attention to detail while entering data into electronic systems. Prioritize workload based on urgency and established service level agreements (SLAs), ensuring timely and consistent processing of all requests. + Cross-Functional Communication: Interface professionally with physicians’ offices, pharmacies, members, and internal teams to facilitate effective communication, resolve barriers to medication access, and uphold high customer satisfaction. + Patient Safety and Quality of work is paramount and it’s important for employees to have a safe and secure workspace and communicate with their leadership when that safety (equipment, system, information) is compromised + Promote a culture of safety that is equitable, transparent, and engaging for patients, family caregivers, and healthcare workforce. + Enhance workforce safety and well-being **Qualifications for the Pharmacy Technician:** + HS Diploma or GED + Active National (PTCB) and/or AZ State Board of Pharmacy Technician Licensure + 6 + months of Customer Service/Customer Relations with Healthcare professionals + Able to work 5am to 12 midnight with ability to work flexible hours, including OT and weekends + Must live within AZ for consideration **Why work for Adecco?** + Weekly Pay + 401(k) Plan + Skills Training + Excellent medical, dental, and vision benefits **Pay Details:** $20.00 to $21.10 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance