This employee is responsible for obtaining complete and accurate documentation for prescription fulfillment and billing.

Communicates with customers for the purpose of answer questions and refilling medications and/or supplies Responsible for timely and accurate preparation and processing of customer orders

Job Responsibilities:

Reviews and enters prescription and/or medical documentation to fulfill dispensing RXs and Billing RXs for pharmacy and Insurance Generates accurate prescriptions to be faxed to providers for approval responsible for accurate entry of prescriptions into the pharmacy system Communicates with providers the required documentation needed to complete an order an obtain RX renewal Verifies and confirms Medicare Part B benefits and supplemental insurance coverage as needed with Physician office and insurance companies Obtains pre-certifications and written insurance verifications as need Communicates with customers via inbound and outbound manual and/or automated calls Enters customer orders and information in computerized system Verifies and updates demographic information such as address and telephone number as well as document information Mails required paperwork to and gathers and submits paperwork for new and reactivated customers Enters and files customer documents such as billing forms as required into the EMR Responsible for working the Pharmacy CDR queue Troubleshoot issues with customers account such as tracking packages and prescription questions Pulls and packages appropriate equipment and/or medications to fill order Affixes proper prescription and barcode labels to medication boxes, handwrites any special instructions, and forwards to the filled order to the RPh for verification prior to shipment Stocks workstations with appropriate supplies, product, and/or equipment, and maintain a safe work environment Prepares packages for shipment