The **VFP Pharmacy Group** **Lead Patient Care Pharmacy Technician** works under the direction of our Operations Manager to compassionately and efficiently assist patients, provider offices and clients via the telephone. They will work to ensure VFP remains complaint, ethical, adherent to pertinent regulations and laws, and promotes an open, inclusive, and patient-centric culture. Daily tasks will include department tasks, workflow, aligned processes across all VFP locations (as needed). The PCC works closely with our Call Center and Data Entry technicians, and operates under the supervision of Operations Manager and Pharmacists. **Essential Functions** + Deliverssuperior customer service and can work professionally in pharmacy environment. + Interact professionally with pharmacists, medical providers, consultants, and other staff while providing guidance about medication coverage. + Ability to deescalate complex claims or customer service issues with appropriate action. + Exercise good team collaboration to ensure order timeliness, quality and service metrics are routinely achieved. + Assist and support training of new employees and help identify retraining opportunities. + Commit to improvement of self, team site and company. + Cross train and collaborate with members of health disciplines in the interest of the patient's health care. + Prioritize and juggle multiple tasks without sacrificing attention to detail. + Other duties as assigned **Requirements** + High School Diploma or equivalent + Pharmacy Technician License + Must be available to work an 8-hour shift Monday through Friday, within the hours of 8:30am-6pm occasional holidays & with working 2 Saturdays a month from 9 AM to 1:30 PM. + Minimum 1 year + of call center experience, preferably in healthcare, insurance or specialty pharmacy setting + Strong working knowledge of HIPAA and other pertinent and applicable laws and regulations surrounding pharmacy and patient care + Strong technical knowledge of pharmacy processing system and phone systems, preference for mechanical knowledge of NewLeaf, ScriptMed, Dialpad + Basic math skills and strong experience with MS Office, especially Outlook, Excel + Ability to problem solve, think critically, and improve workflow procedures with minimal supervision. + Proven track record for handling large volume of inbound and outbound calls in a quality, compliant, and patient-centric fashion + Next-level compassion and empathy required to assist sensitive patient population + Excellent verbal and written communication skills required + Strong organizational skills, attention to detail and problem-solving skills + Ability to multi-task + Strong interpersonal, communication, and organizational skills required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group . **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._