Job Overview:
Join our team as a liaison for a diverse range of laboratory customers. In this role, you will procure quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing according to CLIA, TJC, and CAP guidelines. Additionally, you may perform EKGs on outpatients. This role involves making and receiving telephone calls from customers, gathering necessary data for service and billing, answering questions, and resolving issues. You will also complete documentation to meet OIG compliance guidelines, which includes accurately interpreting and transcribing physician orders and entering orders into LIS/HIS systems.
Key Responsibilities:
* Serve as a liaison for a wide variety of laboratory customers.
* Procure quality specimens from patients across different age groups for diagnostic testing.
* Perform EKGs on outpatients as needed.
* Make and receive telephone calls to/from customers, gather data required for service and billing, answer questions, and resolve issues.
* Complete documentation to meet OIG compliance guidelines, including accurate interpretation and transcription of physician orders and LIS/HIS order entry.
* Receive incoming specimens, enter patient demographics and test orders using LIS/HIS systems, label specimens, and distribute them to the appropriate lab departments for testing.
Job Requirements:
* High School Degree or GED
* Phlebotomy certification preferred
* 1-2 years experience in Phlebotomy preferred
Work Hours:
Working Conditions:
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Frequently
Pulling - Occasionally
Pushing - Occasionally
Reaching - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community