+ Represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. + Draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. + The PSR I have direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. + Demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. + Under the direction of the area supervisor, perform daily activities of the Patient Service Center accurately and on time. + Maintain a safe and professional environment. + Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. + Maintains required records and documentation. + Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. + Ability to provide quality, error free work in a fast-paced environment. + Ability to work independently with minimal on-site supervision. + Excellent phlebotomy skills to include pediatric and geriatric. + Required Education: High school diploma or equivalent. + Keyboard/data entry experience a must. Preferred: + Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Preferred: + Medical assistant or paramedic training preferred. + Minimum 2 years in a Patient Service Center environment preferred. + Phlebotomy certification preferred. + Customer service in a retail or service environment preferred. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.