*POSITION SUMMARY* Provides quality service and stewardship by ensuring optimal support of laboratory testing activities through timely, accurate specimen collection and preparation. Deals with customers in a friendly, courteous, professional, and appropriate manner. *PRIMARY ACCOUNTABILITIES* * Complies with all Health First, Health First Laboratory policies and procedures, along with all pertinent federal and state accreditation agency requirements. * Complies with policies, procedures, processes in the collection and processing of patient specimens and provision of patient services, including offsite phlebotomy services as applicable. * Meets goals and shows commitment to continuously improve performance metrics developed to provide quality patient care. * Assures valid patient results as evidenced by zero patient or sample identification errors in the pre-analytical and post-analytical phases of laboratory procedures per evaluation period. * Demonstrates the appropriate skillsets as determined by Competency Assessments. * Performs basic computer skills pertinent to job performance. * Meets departmental staffing demands (i.e., holidays, weekends, coverage for illness and/or emergencies, reduced operations, increased workload) per department expectations and demonstrates effective time management. * Complies with the Health First I-Care values and demonstrates effective communication with co-workers and management to include proper escalation when necessary. * Performs Point of Care Testing (POC) on the lab menu at the assigned site, correctly and in a timely manner, if applicable. * Participate in Proficiency Testing as determined by state regulations, if applicable. * Assists with the performance of lab registration, insurance eligibilities, authorizations, and payments, if applicable. * Complies with all department-specific training requirements. Mentors co-workers and students technical development. May assume scheduled shift responsibility when coverage is unavailable. * Adjusts the posted schedule as needed, arranges changes in coverage with the staff and informs the supervisor. * Monitors the inventory of supplies and escalates the need for ordering when necessary. * Collects and prepares data daily to update the department and the hospital on lab draws and operational activity * May assign tasks and deploy resources to maintain efficient operations * Additional duties as assigned by laboratory administration. *MINIMUM QUALIFICATIONS* * Education: High school diploma or equivalent, with a certificate from a phlebotomy training program. * Certification: National Phlebotomy Certification; Current AHA BLS certification and maintained. * Work Experience: Two years of experience in venipuncture and/or lab specimen processing. * Knowledge/Skills/Abilities: Strong computer skills, excellent customer service skills, good oral and written communication skills, ability to prioritize and organize work. *PHYSICAL REQUIREMENTS* * Ability to adapt to a combination of sitting, walking, bending, stooping, reaching, and lifting throughout the shift. * Ability to push wheelchairs, stretcher, and beds. * Ability to be flexible in covering required shifts (mandatory overtime). * Ability to lift up to 20 pounds unassisted, several times a day. * Willing and able to work with bio-hazardous/toxic materials following OSHA guidelines. * Visual acuity and hand-eye coordination to perform clinical tasks. * Must be able to pass a color blind test. * Must be able to stand for extended periods of time. * Must be able to sit and operate a computer. **Job:** **Technicians* **Organization:** **Palm Bay Hospital* **Title:** *Phlebotomist II - Laboratory Medicine* **Location:** *Florida - Brevard County-Palm Bay* **Requisition ID:** *074555*