**Employment Type:** Full time **Shift:** Day Shift **Description:** **SUMMARY** Coordinates staffing for Specimen Control areas, namely inpatient, outpatient and outreach facility phlebotomy and registration. Leads and triages inpatient and traveling phlebotomy services. Troubleshoots lab-related needs from inpatient caregivers and staff at outpatient health parks. Ensures all inpatient and outpatient specimens are accounted for and processed appropriately. Reviews multiple reports for quality. Coaches staff to adhere to departmental metrics and work standards. **QUALIFICATIONS** **Education** Minimum: High school diploma, or equivalent. Preferred: Phlebotomy Training or Phlebotomy Technical School. **Credentials/Licensure** Minimum: ASCP certification for Phlebotomy (or other accrediting agency) to be obtained within 3 months of hire. **Related Experience** Minimum: Six months of phlebotomy experience. Preferred: Previous experience in a leadership role. **Other Knowledge, Skills and** **Abilities** Minimum: Strong communication, interpersonal and clerical skills. Strong customer service skills. Strong critical thinking skills. Able to access situations, consider alternatives and respond with appropriate action **Computer Competency** Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions. **Physical/Mental** Minimum: Sitting for long periods of time; mobile; bending, stooping and reaching above head and lifting and carrying as part of daily responsibilities. Keyboard, repetitive tasks of typing and phone use. **ESSENTIAL FUNCTIONS** Must be competent in all areas of Specimen Control: Outpatient, Inpatient and offsite facility draws + Performs triage to sort inpatient phlebotomy blood draw patients, ensuring that Routine, Timed, Stat and ASAP draws are collected in a timely manner. + Assigns lab staff roles, troubleshoots, and handles atypical situations offline to facilitate a smooth and timely specimen collection process. + Serves as a resource to colleagues on questions and concerns relating to testing and functions. + Responds to inquiries related to lab services. + Prepares, packages and appropriately routes specimens for testing, observing biohazard regulations. + Monitors test result turnaround times to ensure timely delivery to physicians. + Manually reports non-automated lab results. + Manually charges patient accounts for non-automated tests. + Runs daily reports to track and account for specimens. + Communicates with other shifts regarding passing of work; conducts daily staff huddles and quality control checks. + Monitors and shifts staff to maximize resources and cover staff shortages. + Observes and audits staff to ensure adherence to work standards; provides coaching as needed. + Tracks and documents performance metrics for leadership review. + Maintains communication with test labs to troubleshoot issues and minimize delays. + Attends regular department leadership meetings. + Acts as a professional role model to staff. + Continuously seeks ways to improve lab processes and reduce waste. + Performs other related duties as assigned. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran