At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Performs all functions of phlebotomist, including the more difficult cases. Troubleshoots problems and follow up as appropriate. Works independently and is able to direct a team of phlebotomists. Assists supervisor and manager with duties such as scheduling, orientation, training and competency assessment. Assists supervisor with administrative tasks as directed.
Qualifications
Principal Duties and Responsibilities:1. Provides oversight in the absence of the supervisor on weekends and holidaysMakes changes in the schedule as necessary.Provides adequate coverage/including offsite.Uses sound judgment in handling problems. Notifies supervisor or manager as appropriate.2. Assists the supervisor in the orientation and training of new employees; making certain that all orientation and competency paperwork is complete and accurate. Assists with annual competency assessment and documentation. Assists with performance evaluations as appropriate.3. Performs all duties and responsibilities of a phlebotomist. Performs venipunctures on difficult patients when phlebotomists are not able to obtain samples.Identifies the patient according to department policies and procedures.Collects appropriate vacutainer tubes and maintains stability as necessary.Properly retrieves electronic orders from Collection Manager and Epic as necessary.Follows all directions applicable to research protocols.Uses proper phlebotomy technique and isolation procedures as required.Communicates necessary information concerning patients and patient specimens to appropriate person in a timely manner.Follows all Infection Control guidelines.4. Demonstrates the skills and competence necessary to perform EKGs.Identifies the patient according to department policies and procedures.Properly attaches the leads to the patient.Accurately enters the patient’s information into the machine.Performs the EKG and transmits the results. Demonstrates respect of the patient and their privacy at all times.5. Performs routine, STAT and timed heel sticks on babies, inpatient and outpatient.Understands the potential risks involved with obtaining specimens from neonates.Uses proper phlebotomy and isolation techniques for neonates.Identifies the patient according to department policies and procedures.Checks collection site prior to leaving the patient.6. Serves as a resource for the phlebotomy and Lab Control staff.7. Responsible for ensuring efficient phlebotomy services in the designated area of responsibility.Ensures all phlebotomists have documented competencies for all tasks and duties as appropriate.Arranges breaks to minimize patient wait time. Immediately notifies supervisor or manager of any delays.Monitors and facilitates efficient workflow. Immediately notifies supervisor or manager of issues.Assists with incident reports as directed by the supervisor.Serves as the liaison between phlebotomy and other areas to resolve issues.Ensures that staff members demonstrate good customer service skills; reports all issues to the supervisor.Ensures that phlebotomists take their schedule breaks. Monitors they take their breaks on time and returning from breaks on time.8. Responsible for maintaining the condition, supplies and documentation in designated area of responsibility.Maintains a safe environment at all times. Immediately notifies supervisor or manager of patient safety issues.Maintains lab requisitions in a neat and orderly manner for area of responsibility. Transfers requisitions to Lab Control for off-site storage at the end of each month.Maintains phlebotomy logbooks as required.Orders and maintains an appropriate level of supplies. Ensures that expired supplies are removed from the area.9. Follows procedures for Standing orders including:Maintaining Standing order file for non-BWH patients in a neat and orderly manner for designated area of responsibility.Notifying physicians of standing orders due to expire (non-BWH patients).Ensuring that only active Standing orders are maintained in the file.10. Works collaboratively as a senior member of the phlebotomy team:Follows all department policies and procedures and acts as a role model for other staff members.Demonstrates professional customer service skills.Assists in the identification and resolution of issues.Demonstrates ability to effectively communicate with all team members, team leaders, supervisors, managers and administrators. Adheres to the Code of Conduct Policy.11. Assists the supervisor in tracking staff productivity for all shifts.12. Responsible for pagers and other hospital hardware.Adheres to the pager and phone protocol and is responsible for the communication devices.Adheres to the Epic and Collection Manager protocol and is responsible for care of the scanners, batteries and printers.13. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH hospital and laboratory policies and procedures.14. Follows all Infection Control guidelines throughout the venipuncture and heelstick procedures. Ensures that staff is following established guidelines.15. Required weekend and holiday rotation according to the needs of the department.16. Performs all other duties as required.Qualifications:High School diploma or equivalent.National certification (ie, ASCP or ASPT) preferred.Scores “effective” or above on most recent performance evaluation. No active corrective action on file.At least three years of phlebotomy experience preferred.Demonstrated ability to perform routine and STAT venipuncture on adults and babies, as well as difficult patients.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
45 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.