Oversee the day-to-day operations of a team of nurses who assist
their onshore counterparts with administrative case management tasks. Accountable for overall performance of nurses according to established standards and business policies Plan, direct,supervise and evaluate workflow as well as coordinate work activities to achieve volume expected and meet operational requirements. Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking Implement clinical policies and procedures in accordance with NCQA, URAC, state and federal standards and mandates Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams