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The Physical Security Supervisor will oversee delivery of physical security services for QTS data center security operations and be tasked with driving operational security excellence in a control room setting. This role will drive a culture of quality and support proactive identification of physical security vulnerabilities for remediation, as well as interface and direct security vendors involved in new security construction, repairs, daily security operations, patrols, staff scheduling and planning. This role will oversee workflow ticketing, badging extract development of performance metrics and advise and recommend security systems improvements and will lead security awareness training for data center occupants. This role will advise Security Operation Managers on the status of physical security operations and is responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while providing excellent customer service to all individuals that enter the facility and further employee/management relations, goodwill, and public relations to keep our customers for life.
RESPONSIBILITIES, other duties may be assigned.
Supervise contract frontline security staff and daily security operations to provide a safe experience for all who enter the facility.
Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons learned.
Oversee physical security vendors that provide guards, electronic security systems, door construction/repair, fencing, and access controls.
Evaluate and drive continuous improvement of contract guard operations using key performance indicators, collaborative improvement plans, conducting training and leading security briefing for contractor and sub-contractor personnel to ensure great customer service in all Security interactions.
Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs/files daily.
Oversee staffing, scheduling and on-site training for security officer assigned to his/her shift.
Assume 24/7/365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance in a professional manner.
Managing the process of bringing on new contract security staff for sites under construction
Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV.
Create, assign, and issue facility access badges to authorized personnel.
Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties.
Knowledge and familiarization with all emergency response plans and evacuation procedures including conducting fire evacuation drills.
Confirm all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs.
Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards.
Perform security officer duties as needed to ensure efficient operations and guest service standards are met.
BASIC QUALIFICATIONS
2+ years of experience managing security vendors, contractors, and customers.
2+ years of experience in security patrolling and reporting
2+ years working in operations, physical security, or equivalent environment.
1+ year of experience collecting, analyzing, and utilizing data to drive process and system improvement, and effect quality assurance.
1+ year of experience with Microsoft Office tools.
PREFERRED QUALIFICATIONS
Associate degree or two or more years working in an operations, physical security or equivalent environment.
2+ years of Security-related management and leadership experience
2+ years of experience in access control and video surveillance software applications (ex. ProWatch & Genetec)
2+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points.
2+ years of experience with excellent verbal and written communications skills in a professional work setting.
2+ years of experience writing detailed reports.
2+ years of overseeing security vendors that provide guards and electronic security systems.
2+ years of root-cause analysis experience.
Familiarity with security program automation and implementation.
Familiarity with various Access/Intrusion Control Systems.
Ability to interpret program objectives, develop project schedules and manage adherence to established timetables.
KNOWLEDGE, SKILLS, AND ABILITIES
Proficient with computer skills including Microsoft Office suite.
Proficient in Access Control Systems and related software
Ability to communicate effectively, both verbally and in writing; for the purpose of public interaction and report writing. Have excellent customer service skills.
Ability to handle typical emergency and crisis situations efficiently and effectively.
Ability to walk, stand or sit for at least eight hours.
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. to 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids.
May require 24x7x365 on call responsibilities.
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. to 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.