As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 220 Hutchison Rd, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910086 Peds Hematology/Oncology Work Shift: UR - Day (United States of America) Range: UR URCB 205 H Compensation Range: $20.31 - $27.42 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: Provides liaison support at the professional level between health projects involving units within the University and health offices within the region. Acts as a subject matter expert related to physician support job duties, divisional scheduling guidelines, and clinic management processes. Consistently and regularly identifying areas of improvement and demonstrate and model ICARE values.. **SCHEDULE** + 8:00AM - 5:00PM **ESSENTIAL FUNCTIONS** + Direct Support of Bone Marrow Transplant (BMT) Program Director and Other Providers as assigned + Serves as main point of contact for patients. + Manages provider(s) patient appointment scheduling. + Address post visit items such as paperwork including form completion, letter templates and obtaining medical records, etc. + Researches hospital medical records for information requested by physicians, insurance companies. + Applies provider preferences and protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider’s patient notes. + Obtains all necessary outside information from referring hospitals as needed + Attends weekly BMT Meetings Interacts with patients, families, providers, and other offices on the telephone and asses the call to understand needs, prioritize medical concerns, and obtain responses from providers and follow up with patients. Schedules all necessary imaging, tests, outpatient procedures, and manages and reviews incoming referrals for proper scheduling and distribution. Attends office staff meetings. Provides clerical assistance, including distributing mail, and creating routine and non-routine mail correspondence to families and outside offices. Also scans documents and prepares routine faxes. **Other Supportive Tasks** + Assists with training of new PSR staff + Covers the Pediatric Infusion Center and other patient facing clinics, as needed. + Works with Medical Office Supervisor to ensure outpatient clinics are opened and closed appropriately and provides support to outpatient clinics as needed. Works bump and reminder lists effectively, timely, and accurately. Other duties as assigned by the Medical Office Supervisor and Division Directors in managing continued operations and resolution of issues to maintain effective patient care **QUALIFICATIONS** + High School Diploma required. + 2 years of relevant experience required. + 1-year leadership experience preferred. + Experiences with surgical/appointment scheduling software and electronic medical records preferred. + Demonstrated customer service skills required. + Medical Terminology preferred. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.