As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500125 Psychiatry SMH Child/Adoles Work Shift: UR - Day (United States of America) Range: UR URCD 204 H Compensation Range: $19.47 - $25.77 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: This job consists of patient coordination of new requests for child mental health services which can encompass up to 100 requests per week. The job involves direct patient/family contact by phone, letter and MyChart and extensive tracking via spreadsheets to ensure all potential patients receive timely communication. Also, direct support of clinicians regarding new patients is required. The position also involves scheduling appointments for new patients accepted into multiple different tracks in our service. The job requires a high level of communication skills, customer service skills, teamwork, and independent critical thinking. **ESSENTIAL FUNCTIONS** + Schedules new patient visits; communicates to clinicians regarding newly assigned patients + Prepares for, and participates in, twice weekly Intake Team meetings, as well as individual supervision + Works collaboratively with, and covers for, other Intake Team members + Handles eRecord patient call backs promptly and courteously assisting families in multiple questions they may have. **Performs duties of PSS as required, this may include but not limited to the following:** + Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. + Serves as a main point of contact for reaching out to families regarding appointment scheduling and/or cancelations + Serves as a liaison between families and providers when needed + Will help triage with other PSS complex nuances that may arise and provide direction to other PSS. **Additional Professional Responsibilities:** + Continuous performance improvement through reading, attending in-services, and workshops + Documents in eRecord + Participates in Departmental and programmatic diversity presentations and meets annual training expectations on diversity + Demonstrates commitment to the mission of the Department of Psychiatry, UR Medicine and the University by modeling honesty and integrity. + Personally committed to understanding and meeting the unique needs of external and internal customers. + Contributes to the vision and mission of the Child & Adolescent Psychiatry Division + Maintains a thorough knowledge of Department of Psychiatry, UR Medicine: Pediatric Behavioral Health & Wellness policies and procedures. **QUALIFICATIONS** + High School Diploma and 2 years of relevant experience required. + Bachelor’s degree or an equivalent combination of education and experience preferred. + Medical Terminology, experiences with appointment scheduling software and electronic medical records preferred. Proficient computer experience (with programs such as Excel) required. + Demonstrates customer service relations skills required. + Excellent organizational skills required. + Excellent oral and written communication skills required. + Excellent attention to details required. + Excellent internal and external customer service required. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.