AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
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About the Role:
We are hiring for the role of PI Systems Engineer reporting to the Technical Adoption Services team, part of the Customer Success group. AVEVA Technical Adoption Services team, a knowledge centre within AVEVA, helps shape our customers vision of how the PI System infrastructure supports and enhances business drivers and goals. The Systems Engineer ensures customer success by delivering exceptional outcome-based services to PI Users in support and enablement of those business goals. Systems Engineers use best practices, technical knowledge, and their industry expertise, to deliver services to our EA customers, as well as into a broader scope within the AVEVA customer base and sales activities.
Responsibilities:
Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.
Lead conversations to help focus the vision where the PI System adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives.
Lead strategic conversation with customers to guide them through use case discovery and position OSIsoft Products and Infrastructure to address those needs.
Act as technical liaison to assigned customer accounts, working with Customer Success Managers, to maximize customer value and drive new business.
Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets.
Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.
Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities.
Assist with risk vs. benefit analysis to help the customer understand ramifications of various deployment options.
Proactively engage Enterprise Customers to promote enterprise wide adoption and implementation of the PI Infrastructure.
Mentor other team members on industry, product, and/or technology topics.
Qualifications:
Bachelor’s degree or higher in engineering or another technical field
Experience with real-time operational data systems within an industrial manufacturing and/or operating industry.
Hands on PI System experience, highly desired
Strong leadership, customer service, and interpersonal relationship skills
Solid oral, written, presentation, and communication skills
Ability to work as part of a team to solve problems and share best practices
Ability to set priorities and manage multiple activities
Experience working with C-level executives, a plus
A background in architectures and enterprise-wide design methodologies, a plus
Willing and able to travel.
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.