These expectations drive my success:

Lead high performing pick operations to deliver world-class service to omni-channel customers, nationally.Monitor, forecast and plan wages, labor and resources accurately and effectively using Group tools.Solve problems and deliver continuous improvements that drive people, operational and cost performance for my function.Influence across functions to deliver frictionless movement of stock from pick to dispatch.Communicate and present functional performance to key stakeholders.Inspect equipment for safe functionality; I request maintenance as needed.Inspire, care for and grow others and myself at every stage of the people lifecycle, to facilitate succession.Set expectations, review performance, provide feedback and follow up using the Group performance framework.Look after others and myself, and lead in alignment with our Safety Matters Framework.Support others’ development through training, coaching and mentoring