**What you'll bring to the team** Fancy setting sail through the heart of the city on the London Eye River Cruise? Of course, you do. We’ve got our Eye out for a Pier Controller to join our dedicated team in delivering the most moving experience in London. The London Eye Pier is one of the busiest on the Thames and so you’ll be able to stay calm under pressure, always professional and have high health and safety standards. You’ll ensure the smooth and efficient running of the Pier, maintaining the highest level of quality standards, efficiency, and boat management, whilst adhering to health and safety standards. Following all Marine safety regulations and London Eye procedures, you will also ensure the compliance of all boat operators and respond with appropriate actions in emergency situations. You'll carry out efficient management of the guests and boats stopping at the Pier, being a dock master and ensuring that all boat movements are recorded accurately on the record log and submitting discrepancy reports. This role will be based outside, so you’ll need to be prepared to work in all weather conditions as the Pier is open all year round. This role is permanent, based upon working 5 days out of 7 on a roster basis, offering a guaranteed minimum of 30 hours per week. The London Eye is open daily and so shifts will include regular weekends, evenings, and bank holidays. **Qualifications & Experience** Whatever your experience, don’t be alarmed as full training will be given, but we are looking for the below: + Previous experience working on Britain’s waterways (desirable) + To be 18 years of age or older + A solid understanding of health and safety, and a passion for customer excellence + To be a guest focused individual that thrives off being within a buzzing atmosphere + Excellent communication skills **Benefits** Alongside becoming an expert in creating memorable experiences, you’ll also receive: + 25% discount in our retail shops and restaurants and 40% off LEGO online + Monthly Bonus Scheme based on customer service targets + Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year + Discounted rates at Merlin hotels all over the world + Employee pricing up to 55% off cinema tickets **If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at** **Gatewayuk.Recruitment@merlinentertainments.biz** **and one of the team will get back to you as soon as possible.** **Pay Range** GBP £13.33/Hr. Submit a Referral (https://hourlycareers-uk-merlinentertainments.icims.com/jobs/8009/pier-controller/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Connect With Us!** At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-County-City)** _UK-Greater London-London_ **Job ID** _2025-8009_ **Employment Type** _Full-Time_ **Offer/Contract Type** _No End Date_ **Location Name** _London Eye_