NJM is committed to providing its customers with superior service, and great service goes a long way. NJM is a top-rated insurance company by its policyholders and employees for service and caring. A Receivables and Collection Customer Care Associate answers and responds to inbound telephone calls from policyholders and internal departments. A Customer Care Associate provides assistance, superior customer service and monitors policyholder accounts for accurate invoicing. Schedule: Monday – Friday, 8:45am – 5:00pm Once fully trained, work from home flexibility is available. Job Responsibilities: + Reviews Personal Lines accounts in a credit status to determine the accuracy of the account. + Validates and approves the credits for disbursement to the appropriate party. + Reviews and responds to reports, activities, and customer inquiries. + Processes accurate and appropriate adjustments to personal lines’ accounts to ensure accurate invoicing and policyholder communication. + Utilizes various resources to assist personal line’s customers and inter-office personnel professionally, efficiently, and accurately with inquiries regarding their invoices, payments, payment methods, disbursements, and account balances. + Accurately processes transactions, notes the account and transfers calls to the appropriate party. + Handles commercial line’s accounts as needed. Job Requirements: + Excellent verbal and written communication skills + Superior listening skills + Strong multi-tasking and organizational skills + Strong computer and Microsoft Office skills + Previous call center experience handling inbound calls is a plus + Ability to work independently or in a team environment + High school diploma or GED + Bilingual skills are a plus The Salary range for this role is $41,529 - $48,269. Compensation is commensurate with experience and credentials. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.