We are seeking a dynamic and experienced Placement Support & Policy Service Lead to join our Thailand team. In this role, you will be responsible for overseeing the placement support services and developing policies that enhance our operational efficiency and service delivery. You will work closely with various stakeholders to ensure that our placement processes are effective, compliant, and aligned with our organizational goals.
We will count on you to:
Management
Ensure alignment and implementation between Placement Support & Policy Service Target Operating Model (TOM) within country’s practice
Coordination with local Business teams, Regional Placement Support & Policy Service, Regional IT and Country O&T Leader
Build and maintain relationship with all departments where the team supports
Strong team management with good logical and analytical skills, and project management to improve performance, TAT and workload.
Business as Usual
Deliver service as per agreed Service Level Agreement (SLA), Key Performance Indicators (KPI) and business objectives.
Resolve escalated operational issue and work together with other teams including Regional team as needed
Process standardization and measurement across different requestors from various departments. Document as a Standard Operation Procedure (SOP) and keep it updated
Put appropriate control in each process to reduce E&O risk
Look for continuous improvement opportunity to improve efficiency in Placement Support & Policy Service areas
Coordination with local Business teams, and insurers to deliver tasks as per agreed Service Level Agreement (SLA).
Work with Business teams to serve clients as needed.
Oversee the following functions :
Client Management, as per Target Operating Model
Ensure new client data on boarded properly
Liaise with Regional team as needed
Placement Support
Support brokers, especially for renewal, through various activities : renewal list / notice issuance, quotation slip issuance, placing slip issuance, quotation comparison, billing request, etc
Policy Service
Support brokers after a policy is bind through billing request, policy issuance tracking, insurance certificate issuance, policy check, filing, document receive document delivery & transmittal, etc
To be the lead/owner for policy document management tool.
Change Management
Support Country O&T Leader in implementing change related to Placement Support & Policy Service area
People Management
Performance management of Team Members
Identify and develop key talents
Prepare and maintain succession plan
What you need to have:
Minimum 10 years’ experience in Property Casualty insurance industry (insurer, broker, agency).
Minimum 5 years’ experience as a people manager
Strong team management.
Experience in Project management
Experience in launching the new operating function.
Obtained experience in matrix reporting organization is preferred
What makes you stand out:
Familiar with various Property Casualty insurance products: Property, Motor, Marine Cargo, Liability, Financial Lines, etc
Good logical and analytical skills, and project management to improve performance, TAT and workload.
Customer oriented with service mind
Able to interface with brokers, insurers, colleagues, and clients as needed
Strong people management and organization skills
Has a good discipline, able to prioritize work, and meet deadlines
Good communication with excellent interpersonal skills
Proficient in Microsoft Office tools: Outlook, Excel, and Power Point
Proficient in English both writing and oral
Experience in Process Improvement skill is a plus.
Certification in General Insurance or Broker Insurance is a plus
Familiar with CAMUNDA workflow tool and Power BI is a plus
Why join our team:
Competitive salary and benefits package.
Opportunities for professional development and career advancement.
A supportive and inclusive work environment.
Flexible working hours, hybrid work options, wellness programs.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.