JOB DESCRIPTION

Planetree, a non-profit organization which pioneered the modern movement of person-centered care, is seeking an organized and energetic team member to join our Americas team as Regional Director.

Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization, working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization, working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And, through partnerships with universities in several countries, Planetree is changing the way that person-centered approaches to care are studied – and taught to future generations of healthcare professionals.

Reporting to the VP of Global Services, the Regional Director Americas will lead Planetree’s growth and strategic initiatives across the Americas Region (USA, Canada, Latin America). This position is responsible for expanding Planetree’s market presence, driving revenue opportunities by promoting our person-centered care certification, consulting services, and training programs. The Regional Director will build and maintain relationships with key stakeholders, including healthcare executives, government bodies, and industry leaders, while overseeing regional business development partnership expansion, and client engagement. This role requires a visionary leader with a strong background in healthcare quality, accreditation, and market expansion, who can drive results, lead teams, and execute strategic objectives in a dynamic and rapidly evolving healthcare landscape.

 

Position Title: Regional Director Americas

 

Direct Reports: Director Consulting Americas, Regional Coordinator Americas

 

Reports To: Vice President, Global Services

 

Work Location: Hybrid / Remote

 

Travel Requirements: 40% or less as required – domestic and international

 

Salary: Commensurate with experience

 

Commission Eligible: Yes

 

Bonus Eligible: Yes – based on performance goals and organization performance

 

Relocation: None

 

Sponsorship: None – candidates must have the legal right to work in the United States. No visa or work sponsorship will be provided for this role.

 

Responsibilities

 

Strategic Leadership

Lead the development and execution of Planetree’s regional strategy in the Americas, ensuring alignment with corporate objectives and strategic goals. Drive the implementation of the Planetree Framework, enhancing patient experience and operational performance in healthcare organizations throughout the region.

 

Sales & Market Expansion

Identify, evaluate, and pursue new business opportunities and markets, expanding Planetree’s footprint in key areas across the Americas. Manage and nurture relationships with potential clients, partners, and stakeholders, including healthcare providers, government entities, and NGOs. Negotiate and secure new contracts for Planetree’s certification, consulting, and training services, ensuring alignment with regional needs and market demands. Monitor market trends and healthcare system changes to proactively address evolving needs and identify new opportunities.

 

Regional Account Management

Develop and execute annual account plans for key regional clients in collaboration with the Director Consulting Americas Oversee a portfolio of regional clients to ensure the successful delivery of Planetree’s services and programs in collaboration with the Director Consulting Americas. Work with the Planetree PCC Consulting team to provide ongoing strategic guidance and support to existing and new client organizations during their Planetree implementation experience and journey. Monitor client satisfaction, proactively address issues, and ensure the high quality of service delivery and experience.

 

Team Leadership & Development

Build and manage a high-performing regional team that fosters a collaborative and results-driven environment. Provide coaching and development opportunities to team members, ensuring the delivery of exceptional service to clients and partners. Collaborate closely with internal teams (certification, consulting, training) to ensure seamless service delivery and integration of Planetree’s programs.

 

Stakeholder Engagement & Thought Leadership

Establish and maintain relationships with key healthcare leaders, policymakers, and influencers in the region. Represent Planetree at industry conferences, healthcare forums, and regional events, positioning the organization as a leader in person-centered care. Serve as the primary point of contact for key government agencies and healthcare authorities to advocate for the adoption of person-centered care standards. Provide thought leadership on person-centered care to influence and guide healthcare practices and policies at the regional level.

 

Financial Management & Reporting

Develop and manage the Americas regional budget, ensuring resources are allocated efficiently to meet strategic priorities and financial goals. Track revenue generation, profitability, and performance metrics, and provide regular reports to Planetree leadership. Lead the development of financial forecasts and ensure the achievement of revenue targets for the region.

 

Innovation & Quality Improvement

Continuously evaluate and improve Planetree’s service offerings to ensure they remain relevant, effective, and aligned with regional healthcare client needs. Promote innovation in healthcare service delivery with technology, data, and evidence-based practices that enhance patient and family experiences. Collaborate with internal teams to identify opportunities for program enhancement, operational efficiency, and quality improvement.

Critical Skills

Strong long-term planning and business development skills to identify and seize opportunities while navigating complex market dynamics. Strong leadership skills with experience in managing diverse teams and fostering a collaborative, results-oriented culture. Ability to negotiate and close deals that align with both client needs and Planetree’s goals. Familiarity with person-centered care models and best practices, as well as the ability to effectively implement these practices across diverse healthcare settings. Strong interpersonal and communication skills to build and maintain long-term, trusted relationships with clients and partners. Deep understanding of the cultural, social, and political nuances across the Americas region. Strong budgeting, financial forecasting, and financial management skills to ensure resources are utilized efficiently and effectively. Strong public speaking and presentation abilities to represent Planetree at industry conferences, seminars, and in meetings with key stakeholders. Ability to manage multiple projects simultaneously, ensuring timely execution and alignment with goals. Strong problem-solving skills to address operational challenges and obstacles, leveraging innovative approaches to drive solutions.

 

Required Competencies

 

As a prerequisite, the ideal candidate will believe strongly in Planetree’s aspirational vision – humanizing healthcare – and its purpose – empowering people to profoundly humanize the healthcare experience for everyone, everywhere, every time.  This mission-driven professional will bring demonstrated success in leading and supporting bright, talented, and highly committed team members to achieve performance excellence and drive organizational growth. Beyond the above, it is anticipated that the background, achievements, and personal characteristics listed below will best position the hired candidate for success as the Regional Director Americas.

 

Education

Bachelor’s degree in healthcare administration, business, or related field Preferred: Additional research, certifications, or other master’s degree(s)

 

Experience

At least 10 years of senior leadership experience in healthcare, with a focus on quality improvement, accreditation, and person-centered care. Proven track record in business development, including partnership building and market expansion in the healthcare sector both domestically and internationally. Experience working in or with the US healthcare landscape, including familiarity with regulatory and accreditation bodies in the region. Seasoned people leader with the ability to lead a diverse set of professionals across the region

 

Personal Attributes

Leadership and Vision: A forward-thinking, decisive leader who inspires teams, sets a clear direction, and drives long-term success while adapting strategies to changing market conditions. Empathy and Cultural Sensitivity: A compassionate leader with deep empathy for patients and healthcare providers, demonstrating cultural sensitivity and the ability to build strong, respectful relationships across diverse regions. Resilience and Accountability: Demonstrates persistence in overcoming challenges, with a strong sense of ownership and accountability for results, holding both themselves and others to high standards. Collaboration and Emotional Intelligence: A team-oriented, collaborative leader with strong interpersonal skills, emotional intelligence, and the ability to motivate others, influence key stakeholders, and drive meaningful change in healthcare.

 

Technology

Significant Salesforce experience, including Sales Cloud, Experience Cloud, and other functionalities Proficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive) and 365 products Proficient with presentation technology requirements Advanced Skills with Video Conferencing Platforms such as Zoom, Microsoft Teams, WebEx, and/or GoToMeeting Preferred: Proficient with Expensify

 

Language

English proficiency – written and verbal Preferred: proficiency or fluency in Spanish (written and verbal) and/or French (written and verbal)

 

Performance Evaluation

 

Performance objectives will be established at the beginning of the team member’s period of employment. These objectives will be discussed and agreed with the team member’s direct line manager. This will form the team member’s Development & Performance Plan for the year.

 

Performance will be evaluated by:

 

Feedback on work achievements and issues by ongoing discussions and at performance evaluations Periodic external member/partner feedback on services provided Performance indicators for systems relating to the delivery of Planetree products and services Performance indicators for key areas of responsibility

 

Diversity Statement

 

Planetree is a non-profit 501 (c) 3 organization.  We work in over 30 different countries, and value diversity in our work and our workplace. In our work, we promote respect, inclusion, and compassion towards all stakeholders in the healthcare enterprise.  We encourage qualified candidates of any race, religion, creed, or orientation to join our mission-driven team.

 

Additional Information

 

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Planetree, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetree’s employment policies. You will be notified during the hiring process which checks are required for the position. 

 

Pay Transparency Non-Discrimination Notice – Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

 

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

 

All your information will be kept confidential according to EEO guidelines.

 

Our privacy policy can be found here: https://www.planetree.org/privacy-policy