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Job Title:  Planning Advisor

Location: New Delhi, India

Hours of Work: 40 Hours Per Week. Monday – Friday.

About the role:

Our planning team is pivotal in the global delivery of BSI's Product Certification portfolio. Operating across various departments, we ensure a first-class Client Experience by proactively planning and booking assessments for new and existing clients.

If you excel in client-focused roles, possess quick thinking abilities, and approach challenges with a methodical and solutions-oriented mindset, this opportunity is perfect for you. Please join us in delivering exceptional services to our clients!

Key Responsibilities:

• Working within IMETA region and across the global business to meet our clients demands.

• Manage key aspects of new client applications, on-boarding the client through to the ongoing maintenance and scheduling of their assessment programme.

• Build strong and effective relationships with our Sales, Finance and Certification teams, to ensure all work is completed in accordance with quotation schedules.

• Work across Product Certifications Delivery teams, ensuring that we are delivering the client programme, regardless of location. Ensuring we plan Hybrid audits (where appropriate) to minimise our carbon footprint and better support our clients.

• To identify resource solutions for all un-booked Assessments within a designated territory and book with clients utilising all available planning tools, providing short and long-term planning solutions, ensuring monthly delivery and relevant KPI targets are met.

• Take ownership of availability for specific external delivery teams and work with our delivery teams to utilise all diary availability.

• Negotiating with customers in relation to diary moves to minimise the number of changes necessary whilst implementing policy where required to ensure that any cancellation charge is correctly applied, with prompt rebooking of the affected job(s).

• Manage individual workflows/Client programmes, to ensure none become out of date and place our client certificates at risk.

• Identify opportunities to grow the business through communicating relevant products and services to our clients, leveraging BSIs entire portfolio.

• To ensure that all associated administrative tasks associated with visit booking are processed in a timely and accurate manner, in line with written quality guidelines.

Required Skills & Experience:

• Experience gained within a customer focused position.

• Ability to engage professionally and confidently with clients.

• Experience of planning and resource management/optimization.

• Experience in handling difficult conversations with clients.

• Ability to effectively communicate at all levels.

• Able to multi-task and wear multiple hats.

• Strong negotiation and influencing skills.

• Methodical with a high attention to detail.

• Proactive problem solver and solutions oriented.

• Able to work under own initiative and as part of a team.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.