Great that you're thinking about a career with BSI!

This is a full-time position open to individuals belonging to the 'Categorie Protette' (protected categories) according to Articles 1 and 18 of Law 68/99 (legge 68/99).

*Please submit your CV in English* 

Location: Italy (homebased)

Purpose of the Role:

As a Planning Advisor, you will act as the central customer service contact for designated customers and suppliers, providing effective support and administration related to planning and scheduling according to client requirements. You will ensure that all audit work is delivered within set KPIs, working with a competent audit team while maintaining customer satisfaction and cost-effectiveness across EMEA. Your responsibilities will include system updates, financial coordination, re-scheduling activities, attending internal and external meetings, and supporting efficiency projects.

Key Responsibilities & Accountabilities:

Act as central customer service contact for nominated customers/suppliers to support planning, scheduling, and maintaining customer satisfaction.Identify, resource, book, and maintain the delivery of all audit work within the set KPIs, ensuring use of a competent audit team and cost-effective delivery inside and outside of EMEA.Re-schedule already planned activities due to internal or external factors/needs.Attend internal and external meetings related to ISA client project/programme management and delivery.Support the local finance team in credit collection efforts for debtor clients and suppliers.

Requirements:

Experience in administrative support, scheduling, client relationship management, and resource planningFluency in English at a professional level (additional EMEA languages desirable)Experience in auditing, compliance, or certification industries is considered as a plusBachelor’s degree or equivalent diploma in business administration, finance, or project management

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development including 20-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, company car (dependent on role), meal allowance, paid maternity leave, paid paternity leave, childcare leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

D&I Policy

 

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

 

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.