Position: Planning and Helpdesk Team Leader

Location: Seascale, Cumbria

Role: Full Time, Monday to Friday, 40 hours

 

Mitie are currently recruiting for a Planning and Helpdesk Team Leader to oversee the daily operations of the Planning and Helpdesk teams, ensuring KPIs are met and reports are delivered on time and to the required standard. Additionally, this role will drive improvements in planning and operational processes across hard services, in support of change and innovation

 

Role Responsibilities:

- Manage the Planning and Helpdesk teams, providing line management support and guidance.

- Collaborate with planners and team leaders to achieve KPI performance, with a focus on accurate reporting and adherence to contract objectives.

- Monitor KPI performance, preparing weekly reports and escalating issues proactively to mitigate risks and address concerns.

- Oversee the daily Movex reporting requirements, ensuring accuracy and proper escalation as necessary.

- Contribute to the production of KPI mitigations, Non-Delivery data and non-productive time inquiries, including client queries and clarifications.

- Support the  submission monthly KPI reports on time and to the required standard.

- Track staff attendance and holidays, ensuring compliance with working agreements and roles.

- Analyse management data to support informed decision-making, innovation, productivity and proposals.

- Conduct performance reviews for staff, in accordance with Mitie procedures.

- Prepare briefing packs for dissemination by team leaders and supervisors.

- Implement, monitor, and manage processes for recording tool and uniform provision, as well as tool and equipment calibration.

- Assist in the implementation of performance improvement initiatives.

- Handle delegated tasks and responsibilities on behalf of the Manager as needed.

- Undertake additional duties as required, based on individual capabilities.

 

What we are looking for:

Experience in Planning and/or Helpdesk roles, Broad awareness of operations within an FM environment, preferably with planning and scheduling experience, Solid IR management and resolution experience, Proficiency in IT systems, Microsoft office packages Strong commercial awareness and cost-consciousness. Excellent analytical and reasoning skills, A curious and constructive approach to challenging the status quo, Demonstrated emotional intelligence and the ability to maintain professionalism at all times