Compensation Details:

$75000

Job Description:

Job Description:

Below outlines the daily activities to effectively generate new customers and maintain existing plan customers.

At a high level the Plans Coordinator is tasked with driving revenue by setting proper tasks for customer service to follow up with customers, review Service Technician calls, and seek opportunities to gain new customers while maintaining the existing customer base through negotiation of annual pricing changes.

Core Responsibility

Price existing plan customer renewals in a timely manner.

Build customer relationships and answer customer follow questions.

Follow up on plan sales daily to generate tasks and add any special filters needed for customer service to order.

Add plans to new installation customers, make sure equipment has been entered correctly, and old equipment has been removed from customer file.

Generate new plan offers to any new installations who have additional systems.

Drive new plan sales through billable service invoice searches to send and gain new customers.

Ensure plan follow up is happening in a timely manner.

Review Service Technician plan intros and ensure they are being entered properly for their sales incentive.

Sales Reporting

Manage follow up to ensure that plan sales are on track for the month.

Summarize the top reasons we are winning/losing and report to manager in departmental meetings.

Summarize monthly and report to management the primary requests and general feedback from customers when we cannot gain a commitment on service plan renewal.

Customer Experience

Focus on helping customer service answer questions related to plans.

Understand and attempt to course correct when customers are unhappy with plan pricing or have had a bad experience.

Measurables:

Achieve monthly/quarterly/yearly departmental sales goals.

Number of follow up calls made daily.

Close ratio of plan customer renewals.

YOY total count of new plans sold.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

Incentive/Commission/Bonus opportunities (Based on role / grade level)401(k) retirement savings plan with matching company contributions, eligible on your first day!Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.Warehouse Merchandise Discount!Paid time off & paid holidays (depending on role and month of hire)Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable plans and policies.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS).  AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer
Moncrief Heating & Air Conditioning is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Moncrief Heating & Air Conditioning position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Moncrief Heating & Air Conditioning reserves the right to change job duties, including essential job functions, according to business necessity.