We pioneer technology for mobility experience that matter to people.
Your mission, roles and responsibilitiesAs Customer Service, you will be responsible for receiving and analyzing customer requirements to integrate the demand into the production plan. Ensure customer satisfaction. Provide accurate and timely information to the shipping area, to meet customer needs, according to the quantity required, the product requested and the delivery time desired by them. Follow up on deliveries and shipment of commercial documents, transmission of ASNs, and administration of customer portals in the logistics areas.
Your responsibilities will include:
Customer contact for receipt and validation of requirements.
Ensure finished product is delivered to the customer in time and quantity.
Track shipments, communicate failures.
Follow up on shipments and direct delivery to customers.
Report % fulfillment of TPA's against inventory in system.
Validation of ASN transmission.
Your profile and competencies to succeed
Key Requirements:
Carrers: industrial engineering, logistics engineering
2 years of customer service experience in the automotive industry.
Advanced level of English
SAP, EDI
Customer portals.
What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies. We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join usFORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.
With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.
In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.
As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.