We pioneer technology for mobility experience that matter to people.
Your mission, roles and responsibilities
The role of the PC&L Customer Service within a plant is to issue and control the export process and communicate with the customer to validate ratings.
The main objectives of this profile are:
To control the pieces shipped and the validity dates of the shipments. Analyze, understand and anticipate customer needs, ensuring that these are reflected in production activities.Schedule inland export freight and track inland export shipmentsSend export documents to customers Inter companiesSend documents and letters of instruction to customs brokers Send export documents to carriers Review documents received from the customs broker (export operations)Generate messaging guides and necessary documentation Coordinate domestic and export customer routes Coordinate with carriers the deliveries of export boxesService to Export and Domestic customers.Track Customer RatingsFollow-up on the performance of client qualifications for quality, deliveries and projects; as well as maintenance of information in the applicable applications.Upload MPMs to the Faurecia Portal.Your profile and competencies to succeedMinimum candidate requirements:
Bachelors Degree 2 years of customer service experience in the automotive industry.Fluent EnglishSAP, EDI, covisint.Customer portals.Quality standards of IATF 16949:20168D's & root cause analysis.What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies. We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join usFORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.
With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.
In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.
As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.