At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

Air Products and Chemicals, Inc., a Fortune 500 manufacturer of industrial gases, has an immediate opening for a Plant Support Representative at our Corporate Headquarters in Allentown, Pennsylvania.

The Equipment Sales and Plant Services (ESPS) business offers equipment and services to Air Products joint ventures and third-party customers globally.  The position will be responsible for the development of proposals and management of orders for the Plant Support business.  The incumbent will work with a host of internal teams including Marketing, Business Development, Accounting, Legal, Project Development, Engineering and Operations.
 
PRINCIPAL ACCOUNTABILITIES
 

Commercial

Prepare customer proposals including commercial and technical aspects for field services and parts orders.

Drive Customer Lifecycle Focus by following up with customer orders, developing customer relationships and growing business opportunities.

Customer engagement

Execution

For parts orders, manage the order from receipt of customer order through invoicing and profitability reporting.

Create and manage project schedules and budgets for service orders and projects. 

Service order and project support may also include ordering parts, identifying and scheduling internal/external resources, managing labor hours charged to SAP and customer invoicing. 

Responsible for reporting lessons learned and final profitability when closing out orders.

Other duties as assigned, including spare parts projects, large plant projects, and business improvement projects/initiatives.

Travel as required. 10%-15% of the year.

Work Processes

Evaluate inbound customer RFP’s and Purchase Orders for Spare Parts

Open, manage, and close transactions in SAP for parts, services, and new equipment.

Maintain relationships with suppliers, request quotations, issue purchase orders, track parts orders and receipts, and resolve any vendor invoicing issues.

Work with Air Products warehouse/Materials Management team to monitor inventory levels, consolidate customer orders, and prepare shipping documentation.

Create, manage and close CRM opportunities and maintain accurate record keeping for all opportunities.

Gather, organize and evaluate drawings and technical documentation.

QUALIFICATIONS:

Minimum BS.  Engineering preferred. Finance, Economics, English considered

0-2 years sales and execution experience

Strong communication and interpersonal skills

Organizational skills

Time management/ability to prioritize

Proactive

Adequate technical aptitude to understand process and customer technology

(Grade Range - 109-111)

#LI-MO2

#INDGEM

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products. 

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.  
  
We are an Equal Opportunity Employer (U.S.).  You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.  

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.