We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-beingPerformance BonusGlobal network of industry expertsExtensive training resources

Job Description:

We’re looking for a Platform Administrator to join our Platform Services team at MBPS. In this role, you are expected to perform user administration, environment health checks/KLO, support of incident, request, change and problem tickets, and troubleshoot and incident management of all platform environments for multiple shared platforms supported.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Participate in platform upgrades/patching, maintain, update Platform Support documentation on processes, policies, application configuration and help related materials for users as database applications are developed or as needed and follow established change management procedures.
 Provide User Support Services (create and track user requests in JIRA, Update existing JIRA tickets, Keep JIRA Dashboard updated, Produce weekly status updates); Provide Consulting Services (analyze business enhancement request, work with vendor on work estimates); Provide Reports on demand (Access audit reports, Groups audit reports); Optimize processes and lead process improvement (Process Automation and Application Enhancement) and provide Tier 2 support of platforms and processes, participate in and/or lead improvement projects, implementations, and upgrades to information delivery tools and analysis tools, promotion/migration of Codes and Packages, and participate in Annual Disaster Recovery.
 Be available to work off-hours and extended shifts if required, provide On-Call support as part of On-Call rotation within Platform Support team.
 Proactive ownership of incidents-issues until resolution, logging and tracking identified system problems through resolution.
 Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers and Interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.
 

Qualifications:

Education: Bachelor’s Degree in Computer Science, Information Technology, or related fieldsExperience: At least two to three years of relevant experience in IT Role/OperationsHybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)Shift Schedule (Rotating): Amenability to work on the assigned schedule (dependent on business need)Minimum Skills to Hire/Must Haves:Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools4 or more years’ progressive experience in a large, multinational organization, experience within financials, or insurance industry preferred4 or more years’ specific hands-on experience in the administrationExperience or familiarity with at least one of these is preferred:

Informatica (PowerCenter, DIH, TDM)MicroStrategyBusiness Objects & Crystal ReportsJIRA & ConfluenceSharePoint OnlineHanzoAlfrescoNice to Have Skills:Strong customer service and interpersonal skills such as teamworkStrong written, verbal, and presentation skillsAbility to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers.Candidate must have good organizational, time management, and planning skills with the ability to be flexible to changing environments and to work independently and meet tight deadlinesCandidate must demonstrate problem solving skills

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.