SUMMARY

The ideal candidate will be responsible for configuration of Knock, partnering with RealPage domestic teams to ensure configuration is completed timely and with quality checks are completed. The ideal candidate may also assist with related activities associated with delivering Managed Services. The Platform Administrator will understand the customer requirements, system configuration, administration and other system updates, for optimal results.  

PRIMARY RESPONSIBILITIES

Perform Knock configuration, according to the Owners & Operators Company standards Perform OneSite system configuration upon request, according to the Owners & Operators Company standards Support domestic Manager with data and reporting needs Manage SalesForce cases within Service Level Agreements Perform additional duties as required

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Experience utilizing Knock (minimum of two years’ experience in a business and technical role) A familiarity with other RealPage products, other property management software, or the property management industry is preferred Sense of urgency, in meeting rigorous deadlines (SLA’s) Strong attention to detail Proficient knowledge in Windows, MS Office (specifically Word and Excel), SmartSheet and Internet tools Demonstrated ability to change direction and reprioritize tasks Must be willing to in a fixed night shift schedule. Flexibility to work overtime hours (weekends) when required Must be flexible in terms of work arrangements (Work On Site, Home or Hybrid)